Customer Service Advisor
Posted on Mar 25, 2020 by Hays Specialist Recruitment
Customer Service Advisor - Contract - Dublin South
Your new company
Is customer service your passion? Do you want to work for a company who firmly believes their most valuable asset is their customer base? One of Ireland and the UK's largest banks is recruiting for Customer Service Advisors to join their team based in South Dublin.
Your new role
In your new role as Customer Service Advisor, you will be working both independently and as part of a team to provide email and telephone support to it's customers in both Ireland and the UK. Customer Service Advisors are a crucial link between customers and this market leading organisation. As more customers choose to bank by phone, we need people with a fantastic customer service ethic and excellent communication skills. Aided by the support of Ireland's biggest bank, you will have control of helping customers do business with us!
What you'll need to succeed
In order to succeed in your role as a Customer Service Advisor, you will demonstrate and maintain a high level of Customer Service standard by ensuring a consistent engagement with customers. You will also proactively anticipate customer issues and take appropriate action, therefore communication is the key factor to success in this role. You will also identify and act on leads for added value opportunities that are relevant to reach customer. Along with this, you will need to meet the minimum educational requirements of Leaving Certificate to include English & Maths at ordinary level or a 2:2 level 8 Honours degree.
What you'll get in return
This is a fantastic opportunity to gain experience within the banking sector and forge an amazing career within this exciting field. You will be provided with extensive training and opportunities to upskill and progress over the course of your contract. You will be working 37 hours per week guaranteed, and you will be paid weekly by Hays at 13.21 per hour.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.