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Desktop Support Engineer Level 3 - Fluent in Dutch & English

Posted on Mar 25, 2020 by Global Technology Solutions Ltd

Rotterdam, Zuid-Holland, Netherlands
IT
Immediate Start
€36k - €36k Annual
Full-Time

We have an exciting opportunity for a Level 3 Desktop Support Engineer to join our client team in Rotterdam.

Tasks

*Works in Critical End-user environment
*Works in high demand environment
*Responsible for supporting executives and critical users
*Performs installations, operations and maintenance tasks of all computing, telecoms, data communication systems and infrastructure.
*Troubleshoot and solves technical issues reported by end-users.
*Acting as a single point of contact for executive users.
*Escalates according to provided procedures.
*Able to advise senior executives on IT related requests or queries.
*Organize and support Videoconferencing meetings/Livemeetings/Telepresence meetings/Webcasts.
*Install and support mobile devices like iOS.
*Perform standby duties on a rotational basis.
*Adhere to formal dress code.

Abilities and Skills

*Safety/Security

To be continually aware of the safety and security considerations required on sites and to ensure that all work practices and procedures will be safe to him and others.

*Team-working

Capable working unsupervised within a team, as well as part of a team.
Being a contributor for knowledge sharing
Does not own a 9-5 mentality (works an 8-hour shift between 8:00 - 18:00 hours)

*Ownership

Is able to take ownership is situations where direct action is required and solutions are not obvious. Ownerships demands persistency and creativity.

*Customer Focus

Able to understand sensitivity and urgency including maintaining effective customer relations
Able to understand the customer business.

*Structured Approach

Adheres to standards and works in a structured way, enabling cross-boundary teamwork.
Sees the necessity of documenting and sharing knowledge, thus working in a professional manner and fostering team spirit
Documenting and structuring are important aspects of the job.
Understanding of and prior experience with the ITIL standards or similar, for process aligned IT delivery organisations, is preferred

*Proactiveness

Action and result oriented behaviour, aims at identification and exploitation of opportunities and in taking pre-emptive action against potential problems and threats. Takes on a problem and raises an incident afterwards for the customer

*Troubleshooting

Excellent troubleshooting skills to solve problems in a short timeframe.
Excellent analytical skills

*Communicator

Must have excellent language skills, both written and verbal (Dutch and English).
Excellent communications skills is a must; on the phone as well as face to face.
Can communicate at all levels (Top-Bottom and vice versa).
Is sensitive to non-verbal communication and able to adequately respond to that.

*Stress handling

Ability to handle stressful situations where executive and critical users demand immediate solutions of their ICT problems.

*Planning and organizational skills

Must be able to plan and organize in order to support meetings/events and projects.
Must be able to perform mailbox management and assign tasks.

Technical Knowledge and Experience

*At least 6-10 years proven experience in installation and maintenance of a wide range of ICT technology, data, computing and telecommunications equipment.
*Skilled helpdesk experience (3rd line support) is preferred.
*Knowledge of networking equipment
*Broad and in-depth knowledge of Microsoft Windows 10.
*Broad and in-depth knowledge of Microsoft Office 2010/2016/2019.
*Broad and in-depth knowledge of Microsoft Active Directory.
*Installation, configuration, maintenance and troubleshooting of PC hardware and peripherals (especially Printing).
*Installation and configuration of mobile devices eg Apple and Android devices.
*Experience with Information security tools like, Bit locker is preferred.
*Experience with Videoconferencing/Lync technology.

Qualifications

*MCSA - Microsoft Certified Solution Associate on Windows 7 or higher
*ITIL Foundation
*MBO level 4 degree or higher specialized in information technology
*Drivers licence (B)
*Home location is a maximum of 30-45-minute drive from the hub location.
*Able to write and speak both Dutch and English fluently

So if you are a Level 3 Desktop Support Engineer please apply today!

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Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Reference: 870472416

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