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IMAC Engineer 12 months rolling IMAC Engineer - Klundert/Moerdijk Dutc

Posted on Mar 21, 2020 by Next Ventures Ltd

Klundert, Noord-Brabant, Netherlands
IT
Immediate Start
Annual Salary
Contract/Project

IMAC Engineer

12 months rolling

You will Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA).

To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.

Main Responsibilities of the Onsite Services Engineer.

To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user

Perform Break fix on all desktop equipment

To perform IMAC activities

Complete all allocated calls and maintain regular contact with call scheduler

To diagnose problems accurately using all the available resources and technical knowledge

To provide timely, quality solution keeping the customer updated and escalating if required

Refer to relevant procedures to perform role

Ensure administration is satisfactory and up to date

To carry out other tasks as requested by Team Leader

Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.

Knowledge, Skills, Experience of Onsite Services Engineer:

Knowledge/Skills

PC literate

Customer liaison skills

Interpretation of data & actions

Decision making.

Windows OS literate

Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls

Experience with Active Directory (not essential)

Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives

Experience with network fault troubleshooting

Experience with Network builds

Experience with network printer installs and configuration

Experience with Microsoft applications in particular Office Suite, Visio/Project

Experience with VPN and remote work on machines

Good troubleshooting skills

For more information please call Victoria or email (see below)

Reference: 867839005

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