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Head of User Research

Posted on Mar 19, 2020 by Elgin Shaw

Essex, United Kingdom
Immediate Start
£800 - £800 Daily

Head of User Research

About you and the role

You will be expected to be an expert practitioner who can define and assure best practice, influence organisational strategy and priorities, and collaborate with colleagues across government.

  • be required to coach others to increase professionalism
  • oversee every member of the user research, their role, their assignments, development, pay and performance
  • manage hiring, development, moves and exits from the user research team, covering civil servants and contractors
  • line-manage and up-skill user researchers in team
  • build, sustain, develop, skill and support a community and practice of user research
  • work as part of the Service Transformation leadership team to ensure that user research is aligned to organisational aims and objectives
  • be an inspiring leader, coach and trainer on all things service design and user research, to become the trusted advisor and head of community
  • provide team leadership, mentorship, and pastoral line management to the user researchers in the Service Transformation Team and beyond
  • build the companies reputation as one of the leading design thinking organisations
  • experience of delivering services using the Government Service Standard

Skills Needed

  • Analysis and synthesis. You can help an organisation adopt a wide range of analysis and synthesis techniques.
  • Inclusive research. You can help organisations understand the diversity of users of government services.
  • Research skills. You can help an organisation adopt a wide range of user research methods.
  • Strategic insight. You understand organisational strategy and objectives. You can align research activities across the organisation to create strategic insights.

  • Technical understanding. You know about the technologies used to build and operate digital services.
  • User-centred and agile practices

Urgent contract. This role is Inside IR35.

Likely to extend into a long term role. Initially three months.

Reference: 866533622

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