Technical Support Engineer
Posted on Mar 19, 2020 by eTeam Inc.
Job Title: Technical Support Engineer
Location: Madrid, Spain
- Excellent problem solving/quantitative/analytical skills.
- Excellent understanding End User IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone and industry wide operating systems and applications ie Windows 7/10.
- Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications ie Windows 7/10, MS Office, Outlook etc
- Detailed understanding of IT Infrastructure in a Corporate Environment - Server/Network/Database/Security.
- Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
- Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues.