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Technology Training and Support Analyst

Posted on Mar 18, 2020 by Request Technology - Robyn Honquest

Dallas, TX 75201
IT
Immediate Start
$90k - $100k Annual
Full-Time

Technology Training and Support Analyst

Salary: $90-100k + bonus

Location: Dallas, TX

Must be able to support all end user technology and support users in Microsoft Suite. iPhone, Avaya Phone systems monitoring and troubleshooting. Video/Audio conferences must have a heavy technology and training, step by step instructional background. Will be required to work one Saturday a month for monthly maintenance window, third Saturday every month.

The Technology Training and Support Analyst II (Dallas) is responsible is for helping staff learn and use available technology to support our clients, through training, coaching, and technical support of hardware and software. The person in this role delivers onboarding training to all new hires and must project a professional, engaging demeanor and provide a positive, high-energy learning environment. He or she must be able to quickly diagnose, determine appropriate course of action, and provide complete follow through on all incidents to a successful resolution; a reliable self-starter and problem solver who looks for opportunities to proactively educate staff, and reactively respond competently to provide most levels of support for technical issues, including but not limited to computer hardware and software installations at all levels. Training delivery includes classroom training, webinars, individual coaching, support, and document troubleshooting.

Qualifications

The Technology Training and Support Analyst II position requires a Bachelor's degree or the equivalent, plus a minimum of 3 - 4 years of support and/or training experience in a legal environment. A+ certification, as well as, Microsoft certification is a plus.

SPECIFIC TECHNOLOGIES

Core Technologies

  • Lenovo
  • Microsoft: Office Suite, SharePoint
  • Apple
  • iPhone
  • Avaya
  • HP Printers
  • Samsung Printers
  • Cisco
  • MFA
  • SecureDoc Software
  • Citrix
  • KE Service Management

Current K&E Technologies

  • PeopleSoft
  • Carpe Diem

Reference: 865179246

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