This Job Vacancy has Expired!

Application Support Engineer

Posted on Mar 17, 2020 by Request Technology - Craig Johnson

Charlotte, NC 28201
IT
Immediate Start
$80k - $90k Annual
Full-Time

Prestigious Fortune 500 Company is currently seeking a Application Support Engineer. Candidate will provide on call support for triaging incidents/problems and coordinating with various support teams and carryout activities related to incident management

Responsibilities:

  • Communicate with line of business and management the overall status and health of the application.
  • Look for areas of improvement in monitoring, application stability, and speed.
  • Perform troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
  • Work closely with IT teams in supporting Integrated/Independent releases, software/hardware upgrades.
  • Real Time restoration and triaging of issues impacting technical services (application/infrastructure) to customers and partners.
  • Assess initial severity, gather impacts, creates tickets in JIRA/KANBAN.
  • Test and validate system performance.

Qualifications

  • 3-5 years of experience working with JavaScript on development and support projects.
  • 3+ years of experience working on React JS and Restful services.
  • 3+ years of experience working on of support of 24x7 support operations staff.
  • 4-5 years of relevant IT experience (Production Support or development using SDLC- Waterfall/Agile) preferred
  • Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
  • Should have experience using SPLUNK and Dynatrace.
  • Should have experience and understanding of Service oriented architecture.
  • Provide generic solutions/workaround and avoid recurring of incidents. Proactively monitor the production environment and identify the potential incidents.

Reference: 864542189

Set up alerts to get notified of new vacancies.

Similar Jobs

Application Support Engineer

Portland, OR

Annual Salary

Application Support Engineer

Portland, OR

Annual Salary

Applications Support Engineer

Seattle, WA

Annual Salary

Applications Support Engineer

Seattle, WA

Annual Salary

Application Support Engineer

Charlotte, NC

$80k - $90k Annual

Application Support Engineer

Burlington, MA

Annual Salary

Application Support Engineer I

Omaha, NE

Annual Salary

Application Support Engineer I

Omaha, NE

Annual Salary

Application Support Engineer I

Omaha, NE

Annual Salary