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Senior Support Analyst/Support Analyst/Service Management/Cloud/SaaS

Posted on Mar 17, 2020 by iBSC

Den Haag, Zuid-Holland, Netherlands
IT
Immediate Start
Annual Salary
Contract/Project

Senior Support Analyst/Support Analyst/Service Management/Cloud/SaaS

My client, a large consultancy, is looking for a Support Analyst for a 6 month contract immediately to be based in Den Haag, Netherlands.

The ideal candidate will have strong IT experience in a global corporation, strong cost and budget management skills, Strong contract management and negotiation skills, Strong stakeholder management skills, including software (SaaS and on-prem) suppliers and managed service providers, Strong coaching skills, including coaching non-technical stakeholders and managed service providers, Strong understanding of Shell's entire IT team structure and relevant contact information, Robust experience with ITIL processes, including business change management and support/transition, Robust experience with IRM controls with an emphasis on GDPR and data privacy, Solid experience with supervisory and/or delegation duties, Solid experience in continuous improvement.

The desirable candidate will have good IT operations experience in a global corporation, Past experience as a developer or other similar technical role. Excellent communication skills with internal, external, technical, non-technical, and culturally diverse stakeholders, Ability to manage multiple, changing priorities simultaneously with minimal direction from management, Ability to break down large, complex, technical, and/or ambiguous activities into a realistic timeline with appropriate actions, Ability to understand technical concepts quickly from others or external technical research, Ability to keep abreast of the history and latest industry news/trends.

Reference: 864210775

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