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ITSM Tools Specialist - Strasbourg

Posted on Mar 14, 2020 by Morson International (IT)

Strasbourg, Bas-Rhin, France
Immediate Start
€300 - €350 Daily

ITSM Tools Specialist - Strasbourg

Morson International are working with a global consultancy who are looking for an ITSM Tools Specialist to join their team in Strasbourg. This is a long term 4-year contract where my client is paying €350 a day.

The ITSM Tools Specialist will be involved in:

  • Configuration management, tailoring, and administration of IT Service Management (ITSM) tools to meet the needs of the various ITSM processes
  • Provide in-depth technical planning, designing, and administering of the ITSM suite of applications
  • Migrate, Test, identify and correct defects
  • Integrate with System management products and vendor supplied Application Programming Interfaces (APIs)
  • Provide leadership in recommendations based on best practices and experience in service management
  • Build and maintain the CMDB systems and CI entries
  • Merge and align information from different datasets and sources eg asset inventory, contractor CMDB with the CMDB system
  • Create workflows in the CMDB or service management tool for configuration management
  • Write guidelines for asset/CI management
  • Physical audit of configuration item in the DC
  • Audit queries on the network for configuration item information
  • Alignment of the Financial asset inventory with the CMDB via the asset number
  • Create a link from the CMDB to the IT service management tool (SM9).

The successful ITSM Tools Specialist will have:

  • Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school
  • Minimum 6 years of IT professional experience & minimum of 5 years of experience in medium to large scale implementations of ITSM tools.
  • ITIL/ITIL V3 Foundation Certification.
  • Configuration and development experience with Service, Incident, Problem, Service Catalogue, Request, and Change Management modules in a Service Management tool
  • Working knowledge of best practices and of the functionality provided by an out of box system
  • Knowledge and experience in the implementation of a configuration management and asset management
  • Knowledge and understanding of financial asset management process for IT assets
  • Knowledge and/or professional experience in configuration management tool usage, creation of workflows as well as expertise in managing CI datasets
  • Expert level in Excel or similar to compare, merge and align large asset data sets.

If you are interested and would like to find out more, apply now and I will be in touch shortly. Alternatively, contact Jake from Morson for more information.

Reference: 862530510

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