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ITSM Tools Specialist - Strasbourg

Posted on Mar 14, 2020 by Morson International (IT)

Strasbourg, Bas-Rhin, France
Immediate Start
€300 - €350 Daily

ITSM Tools Specialist - Strasbourg

Morson International are working with a global consultancy who are looking for an ITSM Tools Specialist to join their team in Strasbourg. This is a long term 4-year contract where my client is paying €350 a day.

The ITSM Tools Specialist will be involved in:

. Configuration management, tailoring, and administration of IT Service Management (ITSM) tools to meet the needs of the various ITSM processes
. Provide in-depth technical planning, designing, and administering of the ITSM suite of applications
. Migrate, Test, identify and correct defects
. Integrate with System management products and vendor supplied Application Programming Interfaces (APIs)
. Provide leadership in recommendations based on best practices and experience in service management
. Build and maintain the CMDB systems and CI entries
. Merge and align information from different datasets and sources eg asset inventory, contractor CMDB with the CMDB system
. Create workflows in the CMDB or service management tool for configuration management
. Write guidelines for asset/CI management
. Physical audit of configuration item in the DC
. Audit queries on the network for configuration item information
. Alignment of the Financial asset inventory with the CMDB via the asset number
. Create a link from the CMDB to the IT service management tool (SM9).

The successful ITSM Tools Specialist will have:

. Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school
. Minimum 6 years of IT professional experience & minimum of 5 years of experience in medium to large scale implementations of ITSM tools.
. ITIL/ITIL V3 Foundation Certification.
. Configuration and development experience with Service, Incident, Problem, Service Catalogue, Request, and Change Management modules in a Service Management tool
. Working knowledge of best practices and of the functionality provided by an out of box system
. Knowledge and experience in the implementation of a configuration management and asset management
. Knowledge and understanding of financial asset management process for IT assets
. Knowledge and/or professional experience in configuration management tool usage, creation of workflows as well as expertise in managing CI datasets
. Expert level in Excel or similar to compare, merge and align large asset data sets.

If you are interested and would like to find out more, apply now and I will be in touch shortly. Alternatively, contact Jake from Morson for more information.

Reference: 862227588

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