This Job Vacancy has Expired!

Application Support Engineer

Posted on Mar 14, 2020 by Request Technology

Charlotte, NC 28201
IT
Immediate Start
$85k - $90k Annual
Full-Time

A fortune 500 company is on the search for an Application Support Engineer. This person will be doing L1/L2 triage support of Java applications. They will need to have 3+ years of experience with JavaScript, React JS, Restful services, and be a part of a 24X7 support operations staff. This role will be working with technologies for monitoring such as Spunk and Dynatrace so experience with these tools is expected.

Key Responsibilities

  • Provide on call support for triaging incidents/problems and coordinating with various support teams and carryout activities related to incident management
  • Look for areas of improvement in monitoring, application stability, and speed.
  • Perform troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
  • Work closely with IT teams in supporting Integrated/Independent releases, software/hardware upgrades.
  • Real Time restoration and triaging of issues impacting technical services (application/infrastructure) to customers and partners.
  • Assess initial severity, gather impacts, creates tickets in JIRA/KANBAN.
  • Test and validate system performance.

Job Qualifications

  • 3-5 years of experience working with JavaScript on development and support projects.
  • 3+ years of experience working on React JS and Restful services.
  • 3+ years of experience working on of support of 24x7 support operations staff.
  • 4-5 years of relevant IT experience (Production Support or development using SDLC- Waterfall/Agile) preferred
  • Should have experience using SPLUNK and Dynatrace.
  • Should have experience and understanding of Service oriented architecture.
  • Provide generic solutions/workaround and avoid recurring of incidents. Proactively monitor the production environment and identify the potential incidents

Reference: 861809355

Set up alerts to get notified of new vacancies.

Similar Jobs

Application Support Engineer

Portland, OR

Annual Salary

Application Support Engineer

Portland, OR

Annual Salary

Applications Support Engineer

Seattle, WA

Annual Salary

Applications Support Engineer

Seattle, WA

Annual Salary

Application Support Engineer

Charlotte, NC

$80k - $90k Annual

Application Support Engineer I

Omaha, NE

Annual Salary

Application Support Engineer I

Omaha, NE

Annual Salary

Application Support Engineer I

Omaha, NE

Annual Salary

Application Support Engineer

Charlotte, NC

$80k - $90k Annual