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IT Desktop Support Analyst Basel User Service

Posted on Mar 13, 2020 by Harvey Nash IT Recruitment Switzerland

Basel, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project

For our client in Basel we are looking for IT Desktop Support Analyst Basel User Service for a 9 months project (extension is possible)

Start date: 01.04.2020 (ASAP)
Latest start date: 01.04.2020
End date: 31.12.2020
Extension: possible, must be approved
Workload: 100%
Work location: Basel
Remote: not possible
Travel: not required
Team: 10 (similar positions)
Department: PIIX - Onsite User Services Chapter - Section Head 2 (FPIHFC)

Tasks & Responsibilities

. Working with the given Tickettool Service Now and company-owned Asset Management Tools
. Progressing of Incident and Request Management Tickets according process
. Progressing Asset Management Updates according process
. Participation at IT Welcome Zone Shift, providing onsite support
. Experience with and understanding of other technology domains, methods, etc. and their interactions.
. Implementation and coordination of hardware, software, network component installations
. Follow-up on hardware, software, network problems and initiation of corrective actions and escalation procedures.
. Performing training-/consultancy sessions

Must Haves

. 3-5 years of experience working in a similar position in a global Matrix organization in a regulated environment (*)
. Advanced know how of the Google gSuite and Windows 10 (Know-how in gSuite will be tested during the interview) (*)
. Apple iOS knowhow, experience with Mobile Device Management (*)
. ITIL Foundation (v2 or higher) (*)
. Fluent in written and spoken English and German language (*)
. Experience in a customer facing role
. Customer friendliness and good communication and presentation skills in English and German
. Open minded, flexible personality
. Eager to learn & develop
. Sophisticated appearance
. Teamwork skills

Nice to haves

. Experience working in an Agile environment
. Experience with ServiceNow (Ticketing System)

Reference: 861533064

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