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IT Desktop Support Analyst Basel User Service

Posted on Mar 13, 2020 by Harvey Nash IT Recruitment Switzerland

Basel, Switzerland
Immediate Start
Annual Salary

For our client in Basel we are looking for IT Desktop Support Analyst Basel User Service for a 9 months project (extension is possible)

Start date: 01.04.2020 (ASAP)
Latest start date: 01.04.2020
End date: 31.12.2020
Extension: possible, must be approved
Workload: 100%
Work location: Basel
Remote: not possible
Travel: not required
Team: 10 (similar positions)
Department: PIIX - Onsite User Services Chapter - Section Head 2 (FPIHFC)

Tasks & Responsibilities

. Working with the given Tickettool Service Now and company-owned Asset Management Tools
. Progressing of Incident and Request Management Tickets according process
. Progressing Asset Management Updates according process
. Participation at IT Welcome Zone Shift, providing onsite support
. Experience with and understanding of other technology domains, methods, etc. and their interactions.
. Implementation and coordination of hardware, software, network component installations
. Follow-up on hardware, software, network problems and initiation of corrective actions and escalation procedures.
. Performing training-/consultancy sessions

Must Haves

. 3-5 years of experience working in a similar position in a global Matrix organization in a regulated environment (*)
. Advanced know how of the Google gSuite and Windows 10 (Know-how in gSuite will be tested during the interview) (*)
. Apple iOS knowhow, experience with Mobile Device Management (*)
. ITIL Foundation (v2 or higher) (*)
. Fluent in written and spoken English and German language (*)
. Experience in a customer facing role
. Customer friendliness and good communication and presentation skills in English and German
. Open minded, flexible personality
. Eager to learn & develop
. Sophisticated appearance
. Teamwork skills

Nice to haves

. Experience working in an Agile environment
. Experience with ServiceNow (Ticketing System)

Reference: 861533064

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