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IT Desktop Supporter needed in Basel 100%

Posted on Mar 13, 2020 by ITech Consult

Basel, Switzerland
Immediate Start
Annual Salary

IT Desktop Supporter needed in Basel 100%


The Basel User Services team is searching for a IT Desktop Support Analyst to start as soon as possible. The team is looking for somebody who will support the customers face to face in the IT Welcome Zone, handling onsite support activities and perform consultancy sessions.

The perfect candidate has a proven background in a relevant customer facing role in a similar environment and is a strong communicator in English and German language. Candidates without fluency (written and spoken) in both languages will not be taken into consideration.


* Working with the given Tickettool Service Now and company-owned Asset Management Tools
* Progressing of Incident and Request Management Tickets according process
* Progressing Asset Management Updates according process
* Participation at IT Welcome Zone Shift, providing onsite support
* Experience with and understanding of other technology domains, methods, etc. and their interactions.
* Implementation and coordination of hardware, software, network component installations
* Follow-up on hardware, software, network problems and initiation of corrective actions and escalation procedures.
* Performing training-/consultancy sessions


* 3-5 years of experience working in a similar position in a global Matrix organization in a regulated environment
* Advanced know how of the Google gSuite and Windows 10 (Know-how in gSuite will be tested during the interview)
* Apple iOS knowhow, experience with Mobile Device Management
* ITIL Foundation (v2 or higher)
* Fluent in written and spoken English and German language
* Experience in a customer facing role
* Customer friendliness and good communication and presentation skills in English and German
* Open minded, flexible personality
* Eager to learn & develop
* Sophisticated appearance
* Teamwork skills

Nice to haves:

* Experience working in an Agile environment
* Experience with ServiceNow (Ticketing System)

Reference: 919053
Industry: Pharma
Location: Region Basel
Start: ASAP
Duration: 10 Months +
Work Load: 100%

About us:

ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.

Reference: 861533024

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