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5920 - IT Desktop Support Analyst Basel User Service

Posted on Mar 12, 2020 by NextLink Solutions

Basel, Switzerland
Immediate Start
Annual Salary

IT Desktop Support Analyst - Google gSuite - Windows 10 - Apple iOS - Mobile Device Management - ITIL - Agile - ServiceNow - Pharmaceutical - English - German - Switzerland - NextLink Solutions

NextLink is looking for an experienced German speaking IT Desktop Support Analyst to join our exciting project in Switzerland. Are you looking for new roles and this sounds like a good fit?

See more information about the role below and let me know what you think:

General information:

Start date: 01.04.2020 (ASAP)
Latest start date: 01.04.2020
End date: 31.12.2020
Extension: possible, must be approved
Workload: 100%
Work location: Basel, Building 663
Remote: not possible
Travel: not required
Team: 10


Working with the given Ticket tool Service Now and company-owned Asset Management Tools
Progressing of Incident and Request Management Tickets according process
Progressing Asset Management Updates according process
Participation at IT Welcome Zone Shift, providing onsite support
Experience with and understanding of other technology domains, methods, etc. and their interactions.
Implementation and coordination of hardware, software, network component installations
Follow-up on hardware, software, network problems and initiation of corrective actions and escalation procedures.
Performing training-/consultancy sessions

Must haves:

3-5 years of experience working in a similar position in a global Matrix organization in a regulated environment
Advanced know how of the Google gSuite and Windows 10 (Know-how in gSuite will be tested during the interview)
Apple iOS knowhow, experience with Mobile Device Management
ITIL Foundation (v2 or higher)
Fluent in written and spoken English and German language
Experience in a customer facing role
Customer friendliness and good communication and presentation skills in English and German
Open minded, flexible personality
Eager to learn & develop
Sophisticated appearance
Teamwork skills

Nice to haves:

Experience working in an Agile environment
Experience with ServiceNow (Ticketing System)

Reference: 861759859

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