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SAP CRM Principal Architect

Posted on Mar 12, 2020 by JSAN Consulting Ltd

København, Denmark
Immediate Start
Annual Salary

Deploying SAP CCtr components and applications

Adding switchboard and remote users to SAP CCtr

Sound knowledge about contact center management from manager/Supervisor/analyst and other user perspective

Middleware integration and web service integration of IVR components,

Expertise in call, email, fax, chat routing, voice recording, IVR, and outbound dialling.

Understand KPI's such as first-call-resolution or average-handling-time, to identify training needs, etc.

An exposure to all the phases of software development life cycle. Good analytical, logical & communication

Reference: 861505784

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