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Application Support Analyst - Software Support

Posted on Mar 11, 2020 by Monarch Recruitment Ltd.

Birmingham, United Kingdom
IT
Immediate Start
£25k - £32k Annual
Full-Time

Application Support Analyst - Software Support - Birmingham

Unbeatable opportunity for a passionate support specialist with demonstrable background in Application Support/Software Support to join a global services leader.

Good communication skills, attention to detail and sound technical knowledge/proven ability working with IT in a professional setting are a must!

You'll join an established, dedicated team in supporting a range of IT applications and software. Working up to 2nd/3rd line, you'll implement, support, administer and maintain applications across a high user volume, facilitating projects and system upgrades.

Technical knowledge of SQL and ideally some Server, Active Directory, ITIL, Agile exposure would also be highly beneficial!

Ideal Skills:

  • Proven Application Support/Software Support background in a Ticket based environment.
  • Comfortable working closely with customers and clients.
  • Able to identify, replicate and suggest fixes for software issues, escalating where necessary.
  • Test new software releases and become a first point of contact expert.
  • Technical knowledge of SQL, Server, Active Directory, ITIL, Agile etc. would be useful.
This is a great opportunity to join a very well established global company with established heritage and investment in its employees, focusing on personal growth and progression as part of the role!

For more information, please apply below FAO Alex Avery at Monarch IT

Reference: 860844769

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