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Technical Administrator

Posted on Mar 10, 2020 by Activ Technology Ltd

Newcastle Upon Tyne, Tyne And Wear, United Kingdom
Immediate Start
Annual Salary


1st and 2nd line helpdesk support level reporting to the Head of Technology

Key Duties and Responsibilities

Proactive system maintenance such as patching, performance tuning and capacity management

  • Support, management and monitoring of customer solutions including Servers, storage, networking equipment and desktops
  • Production of reports as required
  • Creation, update and maintenance of the technical knowledge base and documentation providing technical support and mentoring to other members of the team
  • Maintain a high degree of customer service and adhere to our service management principles
  • Provide out-of-hours support where required
  • Assist with knowledge transfer and work closely with peers
  • Undertake IT projects, producing technical documentation to handover to Support
  • Travel to customer sites where appropriate
  • With company assistance, continually invest in self development
  • Work extra hours to meet deadlines, as required and where reasonable

Experience, Skills and Attributes

Strong skills and experience of the Microsoft product stack including Active Directory. Exchange and SQL Server desirable.

  • Strong Technical Knowledge of networking fundamentals such as DNS, DHCP
  • Knowledge of Citrix 7.x and (or) Netscaler (ADC) desirable
  • Knowledge of AWS and (or) Microsoft Azure desirable
  • Have an MCSA or equivalent knowledge.
  • Progress towards another accreditation such as CCNA, VCA or CCA-V desirable.
  • Excellent Communication Skills
  • Professional Attitude
  • Strong Team Player
  • Demonstrate an area of technical specialism such as networking, messaging, CRM, Virtualisation, Telephony etc.


Use of a company van

Quarterly extra holiday rewards for non-sickness

  • Office Healthy Foods Provided
  • Extra holiday entitlement for length of service
  • Holiday on birthday.

Job Type: Full-time 37.5 Hours per week

Required Full UK Driving Licence with no previous suspension.

Reference: 859631179

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