Head of Asset Management - Head of Commercial
Posted on Mar 7, 2020 by Chester James Limited
To provide Asset Management and Management Surveying services to a broad range of commercial, residential and mix-use, some private clients predominantly in London.
You will be required to undertake a full range of surveying services across all property types for existing client base. You will liaise across the Group of companies and with allocated property management teams.
Main Duties And Responsibilities:
Role Specific Accountabilities
Manage multi-site commercial properties
Responsibility for compliance relating to sites under their control, acting or escalating any issues relating to non-compliance
Carry out property inspections
Responsibility for ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to broker for renewal and ensuring that all insurance premiums are recharged to tenants
Responsibility for taking the appropriate action in response to any legal notice received in relation to a managed property
Responsibility for preparing data for client meetings in conjunction with their line manager
Attending client meetings, ensure recording of minutes and carrying out of actions arising
Reading of leases and ensuring accurate data is maintained on the property management system
Ensure rent demands are raised accurately and on time
Ensure credit control targets are met for rent and service charge collections
Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager
Ensure all tenant application fee invoices are raised and paid promptly
Work with the on-site facilities teams to review and obtain approval of service charge budgets
Review service charge cash flows and budgets monthly/quarterly subject to client requirements
Approve service charge year end reconciliations in accordance with client instruction
Identify and progress opportunities for cross-selling activities
Responsibility for arranging and chairing occupier meetings and occupier liaison meetings on a regular basis
Ensure recording of minutes of occupier meetings and 1-2-1 meetings are completed within 5 working days and carrying our all actions arising
Identify opportunities for providing additional services to clients and put proposals to line manager
Review tenant applications and prepare client recommendations for approval by line manager
Lead by example, adopting policies, procedures and values.
Constantly strive for continuous improvement.
Delivering excellent customer service.
Take personal responsibility for understanding and following the company's Health & Safety policies and practices.
Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism.
Required Experience And Technical Competency
Constantly updating knowledge of legislation relating to property management
Able to build and maintain client relationships
Use and grow knowledge of law relating to property management in order to make recommendations to the client
Be able to recognise opportunities for selling additional services to clients, including cross-selling
Able to build and maintain tenant/customer relationships
Understand the principles of lease structure and be able to read and understand a lease
Be able to apply legal principles of tenant applications for consent and the processes to be followed
Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
Understand VAT, banking and credit control methods
Able to contribute to team and department business plans
Able to work as part of a team, supporting other team members and recognising the work of others
Build and maintain relationships with other parts of the client
Good interpersonal skills
Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
Maintains a positive attitude towards routine tasks
Accurate and exceptional attention to detail
Pro-active and enjoys working autonomously and as part of a wider team
Confident and assertive where required
Understands and appreciates the importance of using discretion
Key Behavioural Competencies
Ability to demonstrate that you can be relied on, and will treat others as you want to be treated, with respect and honesty.
All companies need to be moving forward to keep their good name. We rely on you, our employees, to come up with the ideas that will take us to our aim of being the UK wide market leader in residential property management.
Passing on and gathering information confidently and clearly, across all communications channels and able to win support and gain co-operation from others to achieve goals.
Ensuring that ethical values are applied consistently to all. This includes taking the time to respect and understand others, interpersonal sensitivity and cultural awareness.
Working with others; openly sharing information and helping colleagues to meet business goals and comply with Standard Operating Procedures (SOP's).
Actively seeks to maintain a safe work environment for all employees, clients, contractors and residents