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Service Now discovery/service mapping engineer-6months-Belgium

Posted on Mar 7, 2020 by Kirtana Consulting

Brussel, Belgium
IT
Immediate Start
Annual Salary
Contract/Project

Kirtana consulting is looking for strong Service Now discovery experience resource for 6months rolling contract in Brussels.

Job description:

The ServiceNow Discovery/Service Mapping Engineer will be part of the ITOM implementation team. This individual will work with technical SME's to gather technical requirements as needed. The ServiceNow Discovery/Service Mapping Engineer plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. Additionally, the Engineer will work with ITSM teams to understand process requirements and translate them into technical specifications for Service Map implementation.

Key Responsibilities include, but are not limited to,

  • Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions

  • Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information

  • Provide visibility to the performance and issues related to Discovery

  • Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered

  • Work with Application SMEs to create and validate Service Maps for key applications

  • Participate in Configuration Management meetings

  • Perform day to day administration of the ServiceNow Discovery & Service Mapping tool, including mapping additional defined business services into the tool

  • Maintain the integrity of the Service Mapping tool across production and non-production environments

  • Review the data being populated into the CMDB and act as partial owner of the CMDB

Qualifications:

  • Minimum of 1-year experience with ServiceNow Discovery and Service Mapping

  • Minimum of 5+ years working on a team as part of a large IT organization

  • ServiceNow Discovery & ServiceNow Service Mapping certification a plus

  • Minimum of 1 years' experience with Configuration Management, ITIL v3 certification a plus

  • Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript

  • Experience working with LDAP, Active Directory, and SUDO a plus

  • Experience integrating with tools to federate data into the CMDB

  • Strong written and verbal communication

  • Good interpersonal skills, including collaboration, communication, relationship building, and negotiation

  • Acquaintance with Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)

Reference: 857626977

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