This Job Vacancy has Expired!

Service Now discovery/service mapping engineer-6months-Belgium

Posted on Mar 7, 2020 by Kirtana Consulting

Brussel, Belgium
Immediate Start
Annual Salary

Kirtana consulting is looking for strong Service Now discovery experience resource for 6months rolling contract in Brussels.

Job description:

The ServiceNow Discovery/Service Mapping Engineer will be part of the ITOM implementation team. This individual will work with technical SME's to gather technical requirements as needed. The ServiceNow Discovery/Service Mapping Engineer plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. Additionally, the Engineer will work with ITSM teams to understand process requirements and translate them into technical specifications for Service Map implementation.

Key Responsibilities include, but are not limited to,

  • Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions

  • Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information

  • Provide visibility to the performance and issues related to Discovery

  • Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered

  • Work with Application SMEs to create and validate Service Maps for key applications

  • Participate in Configuration Management meetings

  • Perform day to day administration of the ServiceNow Discovery & Service Mapping tool, including mapping additional defined business services into the tool

  • Maintain the integrity of the Service Mapping tool across production and non-production environments

  • Review the data being populated into the CMDB and act as partial owner of the CMDB


  • Minimum of 1-year experience with ServiceNow Discovery and Service Mapping

  • Minimum of 5+ years working on a team as part of a large IT organization

  • ServiceNow Discovery & ServiceNow Service Mapping certification a plus

  • Minimum of 1 years' experience with Configuration Management, ITIL v3 certification a plus

  • Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript

  • Experience working with LDAP, Active Directory, and SUDO a plus

  • Experience integrating with tools to federate data into the CMDB

  • Strong written and verbal communication

  • Good interpersonal skills, including collaboration, communication, relationship building, and negotiation

  • Acquaintance with Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)

Reference: 857626977

Set up alerts to get notified of new vacancies.