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Manager First Line Support Team

Posted on Mar 6, 2020 by Templeton and Partners

Brussel, Belgium
Immediate Start
Annual Salary

Templeton and Partners BV is looking for First Line Support Team Manager for one of our international clients based in Brussels, Belgium for a duration of 6 months with options of extension.

Project Overview:

  • Manage and organize first-line team

  • Coach to find solution to resolve ASAP the incoming incidents

  • Assist by phone and in remote

  • Help and support internal users to resolve technical issues linked on PC, phone and their peripheral use for office automation devices

  • Follow up and creation of accounts


  • ITIL certified

  • Experience in management - coaching of 1st line support team

  • Experience of organization skills

  • Basic knowledge de Microsoft SCCM (System Management Server)

  • Basic knowledge networking et PC & peripheral hardware.

  • Basic knowledge MS Exchange 2010

  • Depp knowledge of Office 2010, Office 2013, Anti-virus software.

  • Deep Knowledge of Operating systems: Windows 7, Windows 10.

  • Curiosity about technological developments in the world of office automation

  • Secondary or Superior education in IT

  • Basic knowledge ITIL


  • Ability to adjust

  • Processing thinking ability

  • Ability to persevere

  • Client focus

  • Verbal communication and expression

  • Ability to co-operate

  • Integrative thinking ability

  • Ability to solve problems

  • Ability to listen/comprehend

  • Very Good knowledge of English

  • Bilingual (French/Dutch) MANDATORY (specific Belgium)

We are looking forward to receiving your application and will be in touch promptly to discuss this opportunity in more detail.

Reference: 856707523

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