Posted on Mar 5, 2020 by Code IT Recruitment Ltd
Picking up service now tickets
Requesting Firewall and Proxy changes
Creating VPN orders and submitting them to the 3rd party
Liaising with 3rd parties to collect technical information
Picking up general support tickets and escalating where required.
Acting as an initial point of contact to field and screen technical queries that come in to the team.
Providing support and troubleshooting assistance to various regional contacts
Experience working with external suppliers who provide a fully managed network service.
This is a hands-off role however the candidate needs to understand the technical details that are being delivered by other suppliers.
Good understanding of networking including Lan/Wifi, Firewall rules, Routing, NAT, MPLS/BGP/VRF, VPNs, web and reverse proxies and SD WAN).
A CCNP Routing & Switching and/or CCNP Security experience is strongly recommended.
Any experience with F5, Fortigate, Infoblox or Riverbed Cascade will be a big bonus.
Again, all of this is hands off as it is provided by multiple 3rd parties so experience of managing/working with multiple vendors on a project is essential.
Any ITIL or Prince 2 certification is an additional bonus.
Good Visio and MS Office skills and must have excellent verbal and written English.
Able to stay calm under pressure and work to tight deadlines.
Extra hours may be required from time to time to ensure deadlines are met.