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Application Support Analyst

Posted on Mar 3, 2020 by Easton Haines Consultancy

Newport, Gwent, United Kingdom
IT
Immediate Start
£28k - £35k Annual
Full-Time

Application Support Analyst

Market leading provider of high availability hosting, software solutions and operational servicing to the Financial Services Sector is currently expanding its current IT Support Team.

As an Application Support Analyst you will join a fast-paced growing team and operate as the interface between business and technical departments throughout the analysis and resolution of complex live queries or issues.

The position will suit a candidate with:

  • Experience of working in the IT Industry, specifically analysing and resolving database and data issues
  • High analytical aptitude and attention to detail when focusing on providing 2nd/3rd line support across the business to both internal and client software systems
  • Strong problem solving and analytical skills throughout the life cycle of the incident or problem (this includes initial investigation and categorisation of the problem, creating an initial work around, documenting the problem, managing the problem through software development, testing and full implementation and validation with the business).
  • The ability to interpret data modes and use SQL to produce reports for incident investigation and data amendments
  • Hands on experience of Microsoft Office applications

Any of the following would be a bonus:

  • Business Analysis experience
  • ITIL Foundation certificate
  • A background in the Financial Services Sector
  • Understanding of System and User Acceptance Testing
  • Experience of ITIL Framework
  • Experience of IBM iSeries

The role offers flexible working practices and the team currently operate a 7am - 7pm cover for the 2nd and 3rd line Support Teams with an average of 7.5 hours worked between these times daily.

Reward

In you will receive a salary of up to £35,000 plus a 6% contributory pension scheme and on completion of the probationary period, you will have access to a flexible benefits plan which includes:

- Ongoing training and development
- Private Medical Insurance
- Discretionary annual bonus scheme
- Buy and sell annual leave opportunity
- Life Assurance
- Modern office and supportive culture
- A fun Sports and Social program (free membership)
- On site car par
- Subsidised gym membership
- An active Charity and CSR programme

What's in it for you?

Join a growing company at the cutting edge of software and business services
Enormous career potential - the company is growing year on year
My client's values of integrity, teamwork, pioneering and determination reflect their priorities to employees
Continuous learning and development is a key part of their culture and a variety of training options are available to support your career development

Please apply either by using the link provided or by emailing your CV direct to me. Alternatively, you can call for more information on the number shown below.

Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business.

Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements.

Please note that by applying for this role you give Easton Haines authority to process your data in respect of this specific role and to notify you of other suitable job opportunities; we will not share your data with third parties without your prior agreement and out Privacy Policy can be viewed on our website.

Reference: 854390559

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