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Level 2/3 Support Engineer - Data Center Operations

Posted on Mar 3, 2020 by IT Search & Selection

Dublin, Ireland
Immediate Start
€62k - €62k Annual

Responsible for coordinating and supporting the data centre operations including all ICT systems at multiple On- Premise and Cloud locations as well as playing a key role in identifying, evaluating operational strategies on new systems, enhancement existing systems and ensuring the Data Centre operations achieve the highest level of availability, reliability and security


- Manage all aspects of hardware and virtual infrastructure and third party support including, VMware vSphere, IBM Storwize SAN, HPE and Lenovo Servers and Brocade Switches

- Responsible for success of Backup, Replication and Recovery using Veeam and VMware SRM

- Monitor and plan for capacity and performance

- Ensure enterprise hardware, software and related services are patched and hardened

- Implement best practice service methodologies including Disaster Recovery, Capacity Planning, Incident Management, Change Management and Infrastructure Monitoring.

- Responsible for Disaster Recovery processes and procedures, including backups, testing and site recovery management

- Constantly improve all Data Centre related processes and procedures

- Adopt a risk management approach to Data Centre operations and ensure risk logs are created and managed


- Maintain all windows server environments

- Maintain and support on premise/cloud Microsoft based software suite and company related applications/databases which includes Active Directory, Microsoft Exchange/Office 365, SQL, SharePoint 2010, 2016, Dynamics CRM/CRM 365, WSUS, System centre Configuration Manager, Azure

- Provide and support other company's third party applications ie TMS,PSA, Microsoft Power BI

- Administration and maintenance of a number of SQL databases


- Provide L2/L3 escalation point for company systems and infrastructure support for ICT Helpdesk

- Ensure enterprise hardware, company applications, software and related services are patched, secure and hardened ie align to ISO 27001 standard

- Define, implement and maintain standards to control and monitor user access is keep secure to include all system, databases and applications.

- Provide comprehensive documentation for the systems

- Act as key SLA contact with external suppliers and monitor supplier performance and escalate as necessary

- Liaise closely with other ICT unit leads to ensure the ICT function collaborates and works effectivity together

- Take a role in proposing innovative ideas and solutions

- Allocate work, develop staff and ensure effective relationships in a team working context


- Some out hours work may be required to minimise downtime.

- Any other duties within the general requirement of this job description.

A proven record of ICT systems support and development and at least 5 years' experience in:

- VSphere (Certification desirable)

- Active Directory (Certification desirable)

- Excellence in DR strategy and implementation

- Experience working in a hosted data centre operation

- Demonstrated Organisational Skills

- Relevant Third Level ICT qualification (eg Degree) or equivalent technical Certification is essential


- ITIL Certification

- Experience of SQL server backup and maintenance

- Experience in Azure, O365, SharePoint, CRM and PowerBI

- Experience in Change Control process

- Experience in ISO 27001 process

- Knowledge of the workings of the community/voluntary/public sector

Reference: 854370499

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