We are currently looking on behalf of one of our important clients for a Service Manager. The role is a permanent position based in Bern Canton. Your Role Define, coordinate implement the SLA Mgmt structure with regards to organization, methods standards. Negotiate, reconcile, track conclude service level agreements (SLAs). Create implement SLA documents processes (availability, performance). Introduce maintain required standards, methods tools. Hold responsibility for SLA compliance with customers (SLA reporting, customer meetings, etc.). Create SLA management reports review agreed SLAs. Create offers undertake up cross selling to assigned customers. Carry out project controlling coaching of assigned project managers. Independently implement manage smaller projects with assigned customers. Perform service management sessions audits. Design implement Service Continuity Mgmt processes. Your Skills Experience Profound service delivery know how several years of experience within an IT service provider. Experienced in the standardization automation of IT services (DevOps). Very good technical understanding of the design operation of IT infrastructures. Strong quality risk management know how. Skilled in escalation problem management. Accustomed to service operation, design engineering. Experience as an IT project manager an advantage Your Profile Completed training in computer science. Degree in Computer Science Business Informatics or equivalent continuing training in business management. Further certificates in IT service management and or ITIL. Interest in business related issues Self managing, convincing, organized strong communication skills. Flexible, resilient highly customer performance oriented. Mother tongue German good level of English. French is also an advantage. If you wish to apply, please send us your resume in Word format with some references. You can also register on our website which will allow you to receive other exclusive and confidential job offers.