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ICT Support Specialist

Posted on Feb 29, 2020 by Helvetica Partners Sarl

Bern, Switzerland
Immediate Start
Annual Salary

ICT Support Specialist

We are currently looking on behalf of one of our important clients for a ICT Support Specialist in Bern Canton.

Your Role:

  • Hold responsibility for timely & top-quality handling of customer inquiries (Incident/Change Management & Requests).
  • Receiving fault reports, orders & questions from customers.
  • Collect & classify the necessary information for problem solving.
  • Independently analyse, edit & fix system faults in the 1st & 2nd level range (Windows operating systems, Windows Server, RDS, Citrix & VMware).
  • Carry out customer-oriented communication & level-appropriate escalation.
  • Create & maintain ticket documentation.

Your Skills & Profile:

  • Professional experience & sound expertise in ICT Support.
  • Completed University Degree or Commercial Apprenticeship in Computer Science.
  • Good knowledge of typical IT standard products such as MS Windows (client & server), MS Office, Exchange, Active Directory, hardware, network technologies, Citrix, VMware & RDS.
  • Highly analytical, self-motivated & both customer & service oriented.
  • Native/Fluent German & fluent French or native/fluent French & fluent German speaker.

If you wish to apply, please send us your resume in Word format with some references.

Reference: 852429138

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