Security Service Delivery Manager - ITIL, KPI's, Security, TOM
Posted on Feb 29, 2020 by Mercator IT Solutions
1/Context: Cyber Defense Product & Service team is looking for Service Delivery Manager to help build my clients product offering
2/Services: Part of End User & Data + Network & Messaging domain
3/Deliverables: Product descriptions, TOM review, project to BAU transition management, KPI definition and reporting, ITIL process definition and setup, service improvment plan and oversight, support service incident resolution/coordination, respond to entities queries..