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Collections Specialist III

Posted on Feb 27, 2020 by M&T Bank

Buffalo, NY
Immediate Start
Annual Salary

Manages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections.

- Initiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.

- Initiate contact with customers attorneys and Bankruptcy trustees.

- Investigate and conduct skip tracing as required.

- Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms.

- Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions.

- Contact business partners and vendors to ensure services provided are meeting predetermined service level agreements.

- Participate in loss prevention by employing advanced strategies that provide adequate protection for M & T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities.

- Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.

- Develop an understanding of the business and its functions, processes and operations.

- Keep abreast of business and market trends that may affect business department.

- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

- Maintain M & T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

- Promote an environment that supports diversity and reflects the M & T Bank brand.

- Complete other related duties as assigned.

Scope of Responsibilities:

This position works under general supervision and has autonomy when performing skip-trace.

In addition, this position does have the authority to waive late fees, within guidelines.

Education and Experience Required:

A combined minimum of 3 years higher education and/or work experience including a minimum of 1 year experience in customer service, customer-facing, collections, call center or sales.

Experience with word processing, spreadsheet and presentation software.

Detail oriented.

Strong verbal and written communication skills.

Education and Experience Preferred:

Knowledge of M & T Bank systems.

Getzville, New York, United States of America

Reference: 25664257

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