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IT Support Engineer

Posted on Feb 26, 2020 by CV-Library

City of Glasgow, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time
Are you cloud obsessed? We are! Join us and help leading enterprises around the world accelerate their journey to the cloud and transform their businesses. Whether you are AWS, Azure, or Google certified, or an expert in SAP, Oracle, Infor or Epic, or have infrastructure, hypervisor, network or development bones, we can use your help to make a lasting impact on our high-performing team. A Velocity career gives you the opportunity to make a significant, positive and lasting impact. The vacancies are within our Global Service Centre - housed within our Glasgow City Centre office. A structured and full training programme will see you develop your career and give you the opportunity to gain professional certifications in areas such as AWS, Microsoft, CCNA/P. The team is the cornerstone of our graduate programme enabling successful diversification into DevOps, Software and Apps Development, Server Administration, Networking, DevSec and Database Administration. Suitable candidates will have an IT related degree or diploma, and/or anyone who has recently started their IT career. Special consideration will be given to those with a proven background in software development. Training will enable you to undertake the following role functions; Responsibilities: ● Excellent communication with customers. ● Deliver a high quality IT support in line with targeted SLA's. ● Professional ticket handling utilising the company's service management system. ● Adhere to our internal policies and standard operating procedures, and also to suggest any improvements to the policies where necessary. ● Responsible for resolving problems or questions from Velocity customers worldwide: o In a friendly way. o With a professional approach. o Explaining solutions to end-users in an understandable, non-technical, user-friendly manner. ● To understand and support the service and the related technical environment, with the ability to quickly and accurately define and resolve technical problems. ● To manage all critical incidents as per our service management policy. ● Responsible for daily housekeeping management tasks such as, but not limited to: o Patch management. o Daily environment recycles. o Preventative maintenance and checks. ● To ensure all captured monitoring events are dealt with promptly in order to offset any impact to our customers. ● Reviewing and approving/rejecting any change requests. ● Performing facilities related tasks. ● To strive for continuous learning and train for professional certifications. Requirements: ● Excellent problem solver. ● Fluent in verbal and written English. ● Excellent verbal and written communication skills. ● Good technical understanding and experience. ● To be able to cover flexible shift patterns. ● Able to cope with multiple problems in a calm and professional manner. ● To demonstrate team player capabilities. ● Friendly and approachable. ● Precision, professionalism, perfectionism, passion for new technologies and a pragmatic approach. Candidates must ensure that compliance with data protection legislation under the DPA, EU GDPR, any other ​applicable ​data protection legislation. AGENCIES NEED NOT APPLY

Reference: 211788929

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