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Support Engineer

Posted on Feb 25, 2020 by CV-Library

West Midlands (County), United Kingdom
IT
Immediate Start
£18k - £24k Annual
Full-Time
I’m working with a company based in East Birmingham who specialises in software for the recruitment industry, who are looking to bring on a Support Engineer to be the first point of contact for clients. You will be dealing with incoming emails, then liaising with clients on issues, finding solutions or escalating them to the relevant teams within agreed SLAs. Ideally, you will have experience with a helpdesk system such as Zendesk, but this is not essential. Knowledge of SQL would be an advantage as you will be asked to run searches on the database via SQL queries. This is a role for someone who enjoys a challenge and is looking to grow into a technical role, you will be covering first and second line support duties. You need to be friendly, approachable and have great communication skills. This is a great role for someone who would really like to make their mark and is looking for progression opportunities. Based in East Birmingham, with onsite parking, close to Birmingham Airport. You will also get 25 days holiday (increasing 1 day each year), 5% employer contribution pension, performance bonus scheme, healthcare, share options, free food and drinks & dedicated personal development scheme

Reference: 211786101

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