Senior IT Operations Manager / Lead
Posted on Feb 23, 2020 by Telesis Corp
Responsible for all activities relating to technical guidance for planning, directing, and monitoring information systems operations. Plans and recommends machine modifications or additional equipment to increase the capacity of the system. Prepares operational cost estimates for current and proposed projects. Evaluates vendor proposals for purchases of hardware. May manage related outsourcing contracts and service levels. Directs compilation of records and reports concerning production, machine malfunctioning, and maintenance. May advise or consult on organizational, procedural, and workflow plans, methods, and procedures analysis. Analyzes the results of workflow plans, monitors the operating system(s) and recommends changes to improve processing and utilization. May have departmental staff responsibility. Frequently reports to an Information Systems Operations Manager or Director of Information Systems Operations.
Requirements: US Citizen, TS/SCI clearance
Experience: At least 5 years of supervisory experience as a Sr. IT Operations Manager with an emphasis on 24x7x365 Service Desk/Call Center Support; Operational Support for Data Networks, Video Tele-Conferencing Services, Digital Display Wall Build-out, Programming and Configuration Services, Command Center Support, Training Center, Engineering Services, Mobile and Portable Asset Management, Asset and Procurement Support and Security. CISSP, CRISC, CISM, ITIL v3 intermediate or expert level (Preferred).
Education: Bachelor's Degree or equivalent preferred.
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