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Advisory Solutions Architect, IT Solutions

Posted on Feb 23, 2020 by ServiceNow

Santa Clara, CA
Immediate Start
Annual Salary
Location: Remote Bay Area, CA; San Diego, CA

ServiceNow is changing the way people work. With a service-orientation toward
the activities, tasks and processes that make up day-to-day work life, we help
the modern enterprise operate faster and be more scalable than ever before.

We re disruptive. We work hard but try not to take ourselves too seriously.
We are highly adaptable and constantly evolving. We are passionate about our
product, and we live for our customers. We have high expectations and a career
at ServiceNow means challenging yourself to always be better.

ServiceNow is seeking IT Operations Management (ITOM) specialists with a focus
on hands on IT Datacenter technologies, DevOps and enterprise architecture
initiatives for service modeling, discovery, event management, cloud automation
and orchestration on the ServiceNow platform. The ITOM specialist will provide
technical hands on expertise to support customers with product and solution
leadership during pre-sales engagements. The ITOM specialist will participate
in the acquisition and retention of customers by utilizing world-class
technical pre-sales solution consulting techniques to communicate the power,
flexibility, and ease-of-use of IT Operations Management on the ServiceNow SaaS
platform. This is a hands on technical consultant who is capable of going wide
and deep on solution delivery and solution positioning during sales cycles.


Create and contribute to sales campaigns focused on IT Operations Management
leveraging hands on IT Datacenter technologies, DevOps and enterprise
architecture initiatives with ServiceNow applications that focus on service
modeling, event management, and discovery.
Contribute and maintain a showcase of ITOM solutions created on the ServiceNow
Create and own programs that enable Solution Consultants to demonstrate the
value of IT Operations Management on the ServiceNow platform.
Strong alignment with product management and engineering teams on roadmap and
field feedback.
Assist the sales personnel in the qualification of Enterprise customer needs
and performing pre demo needs analysis
Provide mentoring and training to peers and other colleagues in the
Demonstrations of the product, both standard and tailored to prospects and
existing customers, both onsite and via webex
Generation of product demo scripts and scenarios and maintaining demonstration
Scoping and delivering Proof of Concept/Proof of Value engagements with
Responding to Request for Information/Proposal documents
Staying current on product developments/releases to a level required for demo
and PoV/PoC
Supporting Marketing events - user conferences, trade shows, webinars etc
Staying current on competitive analyses and understanding differentiators
between the company and its competitors.
Responsible for understanding business and technical problems addressed by the
products including key regulations, business drivers, evolving business needs,
security etc.
Serve as regional team lead to lead practice activities when called upon.
In conjunction with Sales Personnel and Professional Services, conduct
transition briefing - communicate commitments, expectations etc in preparation
for deployment
Act as the ServiceNow subject matter expert at Executive briefings / marketing

In order to be successful in this role, we need someone who has:

Experience with enterprise architecture domains
Experience and very strong hands on capabilities with AMZN API, VMware
automation, Puppet/Chef/Ansible, integration & automation expertise with
Experience with discovery technologies (ADDM, TADDM, DDMA/UD, etc.)
Experience with service modeling techniques (TPL, TQL, etc.)
Experience with event management platforms (Netcool, HPOM, BPPM, etc).
Deep knowledge of service oriented and distributed application architecture in
the enterprise (web services, data access and persistence, client/server, etc)
Experience with Cloud Management Platforms such as AWS, VMware, BMC, etc..
Solid IT Ops experience in storage, network and compute of enterprise
Experience in installing and configuring middleware applications (Oracle,
WebSphere, etc.)
Experience with ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
Experience scripting with powershell, perl, wmi, ssh, python, javascript.
Xpath, snmp
Pre-sales experience, IT Operations Management experience would be advantageous
(Tool or process).
Exhibits prior and current technical expertise in web technology and the
ability to learn new technology.
Technical or practice team lead in previous roles
Exceptional communication and presentation skills to include technical and
business concepts.
* A high degree of passion, energy, drive and willingness to travel (25%-
We provide competitive compensation, generous benefits and a professional
atmosphere. This is a very collaborative and inclusive work environment where
individuals strong on aptitude and attitude will have an opportunity to grow
their professional careers through working with some of the most advanced
technology and talented developers in the business.

Reference: 25620854

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