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3rd Line Support Engineer

Posted on Feb 18, 2020 by CV-Library

Stevenage, Hertfordshire, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time
We are SCC - Specialist Computer Centres - Europe’s leading privately owned IT services organisation. We provide business critical IT services to many of the UK's largest commercial organisations and public sector bodies. Our success is built upon a reputation for quality customer service. We now have an opportunity for a 3rd Line Support Engineer supporting our client in Stevenage. You will provide 3rd Line technical support to the hardware and software of the desktop environment, including SCCM, Group Policy, and deployed applications. To keep up to date with advances in hardware and software technologies, and advise accordingly. To assist the delivery of IT Services to the end client through supply of contracted services and value add. Deliver an effective and efficient customer focused service to all staff for SCC clients, meeting service level agreements and customer expectations. Main Duties of Job: * Incident Management of major incidents * Document all technical solutions within the Service Desk knowledge base * Provide technical support and training to 1st and 2nd Line Service Desk Analysts * Testing and documentation of new hardware * Writing of user documentation to support the front office hardware and software infrastructure * Investigation into new product and solutions including recommendations * Providing support to packaging and imaging teams * Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades * Creating Group Policies and administering existing ones * Analyse, manage, and deploy Microsoft patches to the desktop environment Skills, Knowledge & Experience: * In depth knowledge of Microsoft desktop operating systems * Microsoft SCCM * Microsoft Group Policy administration * Extensive experience of working in a desktop support environment At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy

Reference: 211739514

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