IT Relationship Manager
Posted on Feb 18, 2020 by NaviSite
Requisition Number: BR-1
Location: United States - North Carolina - Charlotte
Area of Interest: Information Technology Services
Position Type: Full Time
Responsible for managing the relationship between the IT organization and the clients served by that organization, including the multiple projects, services, and requests related to the client base. Works within the IT organization to ensure satisfaction of client expectations and resolution of client issues and barriers to success. Provides governance of the balance between client satisfaction and client funding, working with the client to match the funding provided required to meet their expectations. .
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Understand the problems and challenges of clients and identify ways the organization could better address those needs
Create and enforce plans that will help meet the needs of customers
Work with fulfillment organizations to ensure the service catalog meets or exceeds client needs.
Establish the tools and processes necessary to demonstrate performance against targets to client
Drive period business reviews with client organizations to ensure infrastructure team is on-track and
Develops the program strategy, supporting business case and various high-level project plans.
Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business. May also coordinate with multiple project managers to assemble overall program plan.
Serves as a subject matter expert and mentor to project managers and project leaders to educate and assist them with implementing project management processes and making improvement/changes.
Accountable for the development and execution of project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations.
Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate.
Collaborates with leadership and other stakeholders on program strategy, direction and changes.
Responsible for delivering all projects contained in the project portfolio on time, within budget and meeting the strategic and business requirements.
Responsible for tracking key project milestones and recommending adjustments to Project Managers.
Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.
Responsible for managing all aspects of the design, development and implementation of the program.
Mentors a team of project managers and/or other project management staff.
Skills /Abilities and Knowledge
Ability to work independently with no supervision and guidance
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to define key performance indicators/metrics
Ability to effectively analyze and interpret data
Ability to show judgement and initiative to accomplish job duties
Ability to document, prepare, and deliver data-driven presentations
Ability to communicate with all levels of management and company personnel
Ability to influence internal and external key stakeholders and build consensus
Ability to make decisions and solve problems while working under pressure
Ability to develop strong working relationships with peers and project members
Expert ability to oversee and manage large, complex, diverse and strategic projects that impact the organization as a whole
Expert ability in implementing program and project plans and monitor progress, resource usage and quality
Expert level understanding and ability to manage complex program and project budgets
Expert level knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified
Related Work Experience
6 - 7 years Project Management experience
10 plus years IT or Engineering work experience
Education, Certification & Licenses
Bachelor's degree in computer science, information systems, business administration or related field, or equivalent experience
Project Management certification or successful completion of a recognized project management curriculum is preferred
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
FCC Unit: 13526
Business Unit: Corporate -CCL - CORPL
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