Posted on Feb 17, 2020 by Eze Castle Integration
Eze Castle Integration
Eze Castle Integration
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The Network Engineer is responsible for implementing and maintaining all aspects of our client's Network technology and ECI's Cloud Network. This includes daily support incidents, troubleshooting, equipment installations, reconfigurations and upgrades.
He/she interfaces with high profile financial industry clients on a daily basis thus requiring the highest level of presentation, communication and professionalism. In addition, the Network Engineer is required to multitask in a fast paced and high pressure environment and have the ability to learn and implement new technologies quickly and efficiently.
Deploys/upgrades Network solutions (production and disaster recovery) for new and existing Clients
Ensures proper installation and configuration of a broad range of network equipment
Provisions turn-up and routing involving private and internet circuits utilizing industry standard protocols
Maintains, upgrades and evaluates new network management software and tools to ensure operational efficiencies
Adheres to ECI's standard network operating procedures and policies
Maintains clients' Network production and disaster recovery environment
Contributes to knowledge base of support issues and resolutions
Supports recovery of clients' environment in the event of system failure or disaster
Provides Tier 3 escalation to Client's Support Team to diagnose and resolve issues in client's environments; coordinates with internal resources and vendors
Ensures clients are receiving attentive network support and production issues are being driven to resolution
Engages in self-directed continuous improvement and learning of ECI products:
Investigates and follows both industry and ECI best practices and updates ECI standards
Documents standards on the ECI WIKI
Participates in scheduled Support and Product Team meetings
BA/BS degree in computer science, business or related field
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Highly self-motivated and directed with excellent interpersonal skills
Strong problem solving and troubleshooting skills required: Ability to identify and analyze network quality and operational processes and then drive corrective / preventative action plans.
Strong documentation skills
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Sharp attention to detail
Outstanding client/customer services skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Understanding of networking and distributed computing concepts, TCP/IP, LAN/WAN, DHCP, DNS, VPN, NAT, Routing, Switching and Firewalls, server virtualization, client/server applications, disaster recovery and business continuity
Knowledge of implementation and support of Cisco based Ethernet networks (Enterprise level) with Cisco PIX/ASA firewalls, IOS routers and catalyst switches
Theoretical or practical knowledge implementing security using VPN technologies including IPSec, SSL VPN, and encryption.
Knowledge of Wireless technologies including WLAN controllers
Working knowledge of tools including syslog, SNMP and Wireshark
Working knowledge of and ability to support network products from vendors including Juniper Networks, Palo Alto, Arista, and HP are a plus.
Financial Industry Experience including familiarity with market vendor applications are a plus
CCNA certification preferred
Product Specific Requirements
Experience with comprehensive layer 1 (media selection, cable provisioning)
Working knowledge of the designing, and maintaining layer 2 Ethernet environments, including the proper selection, configuration, and deployment of spanning-tree protocols
Excellent knowledge of IPv4 network theory and concepts, suitable for 10 - 1000 end users
Working knowledge of IPv6 network theory and concepts
Working knowledge of the design and support of networks using the following protocols: RIP, EIGRP, OSPF, BGP, HSRP are a plus
Minimum 2 years experience configuring and managing:
Cisco Catalyst 2960, 3560, 3750, 3850 series switches, or similar
Cisco 1900, 2900, 3600 series routers or similar ISR series routers
ASA 5500 security appliance platform
IPSec and SSL VPN solutions
Ability to deploy home networks and cable modems, DSL, firewalls, hardware and software VPN
Knowledge of TACAC+, and RADIUS authentication integration
Knowledge of Palo Alto Networks Firewalls
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$100k - $120k Annual