Patient Service Coordinator II
Posted on Feb 16, 2020 by Massachusetts General Hospital
Under general supervision, coordinates all operational, administrative and secretarial aspects of an office. Requires discretion and judgment to organize priorities and complete tasks. Reports to the department Administrative Manager and/or Unit Operations Manager. Will manage patient scheduling for interventional procedures and associated imaging in collaboration with physicians to include all aspects of anesthesia scheduling.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
May include duties and responsibilities of the Clerk, Office Assistant and Administrative Staff Assistant, Level I.
Maintains the Interventional Radiology Schedule. Duties include: Scheduling, rescheduling, and cancelling all procedures in Interventional Radiology through RadRev, Epic, CentricityRIS and HI-IQ.
Manage procedure slots in ROE where applicable.
Understands and coordinates all procedures in accordance with the department's scheduling template.
Maintains the RadRev work-queue ensuring that all procedures are scheduled in a timely manner.
Schedule and coordinate Interventional Anesthesia cases.
Update the HI-IQ electronic board as necessary, working with the Technical Supervisor and Nursing supervisors to run the day where applicable.
Duties may also include working with the resource team and facilitating the process of putting Inpatients on-call.
Facilitate communication within department as it pertains to phone calls, messages, pages and triage of information to specific staff members/clinicians, and enhancing communication throughout the division.
Coordinates, types, proofreads and edits letters, memos, meeting minutes, reports, manuscripts, correspondence, grant proposals and protocols at the highest level of proficiency.
Act as an administrative liaison to referring department administrators and clinicians with the highest level of customer service.
Incorporates data from existing information into spreadsheets/databases in an organized and presentable format. May provide weekly/monthly/yearly reports for various activities.
Establishes and maintains office systems (i.e. filing systems).
Troubleshoots routine/non-routine problems and takes measures to correct/handle issues.
Reviews mail, answers when appropriate, and/or forwards to appropriate persons.
Performs general clerical duties including photocopying, faxing, and filing.
Assists with the orientation and training of new staff.
Maintain administrative duties in primary interventional area with flexibility to cover for other Staff Assistants within Interventional Radiology.
SKILLS & COMPETENCIES REQUIRED:
Typing 55 to 65 WPM required.
Word Processing skills required.
Knowledge of spreadsheets and database systems.
Good command of English language.
Ability to work independently.
Ability to prioritize work.
Ability to multi-task
High School Diploma required
2-4 years of experience
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
MA-Boston-MGH Main Campus
MGH Main Campus (MGHMAIN)
55 Fruit Street
MGH Main Campus
55 Fruit Street
Massachusetts General Hospital(MGH)
Feb 13, 2020
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