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Client Services Assistant

Posted on Feb 16, 2020 by Organizational Performance Group

New Haven, CT
Customer Service
Immediate Start
Annual Salary
Full-Time
Organizational Performance Group
Client Services Assistant
Job Description

About the Firm

OPG is an organizational development, management, and leadership consulting
firm that believes people and their ability to work together are critical to
the success of organizations we believe that organizations that inspire a
empower their employees have a competitive advantage.

We help our clients achieve their best by aligning people and processes in
support of a shared vision. OPG works closely with its clients, developing
long-lasting relationships, as we work together to implement customized
organizational development services. Our clients are from all sectors of the
economy: from well-established companies to entrepreneurial businesses; from
government organizations to educational institutions; from nonprofit agencies
to religious denominations.

About the Position

The Client Services Assistant is a dynamic and proactive support person for
staff and clients. The ideal candidate has tremendous organizational skills, is
very attentive to detail, and has the ability to set priorities and handle
multiple projects simultaneously. They bring top-notch planning skills, great
interpersonal skills, and a passion for high-level customer service. The ideal
candidate also has grit and a very strong internal locus of control
ensures success. OPG has a fast-paced and intense culture, typical of
management consulting firms, requiring both mental and physical stamina. The
ideal candidate self-manages and accomplishes work at a rapid pace while not
forsaking quality standards.

* Represent the business in a highly professional manner at all times
* Provide project assistance for OPG consulting staff, including liaising
with client representatives to iron out meeting and event logistics
* Ensure OPG consulting staff have all materials for upcoming client events
* Attend client meetings as required by OPG consulting staff to assist with
set-up, note taking, and onsite support; this position will require
traveling to client sites
* Prepare notes and compile evaluations from client meetings; prepare or
edit PowerPoint presentations and other materials for presentation to
clients
* Complete all follow-up activities generated at client events
* Event coordination, research event venues, and venue site visits. Be main
contact with venue to ensure successful event
* Maintain facilitator s equipment, ensuring it is always prepared for
client engagement
* Provide administrative assistance including filing, copying and routing
of documents, drafting correspondence, troubleshooting, etc.
* Answer phones; route and direct calls as appropriate; sort and distribute
mail. Be backup for the office assistant
* Monitor client event supplies and process orders for the office
* Additional tasks as requested

Qualifications/Requirements

* Bachelor s degree required
* Minimum two years of work experience in an administrative capacity;
experience supporting an executive (e.g. VP, C-suite, or equivalent) or
as a personal assistant preferred
* Event prep and coordination experience preferred
* Able to type at least 50 60 wpm with a high degree of accuracy
* Proficient in MS Outlook, Word, PowerPoint and Excel
* Interest in performing a critical support role while learning in a fast-
paced, entrepreneurial environment
* Be extremely well organized and attentive to detail, with ability to set
priorities, juggle multiple tasks, and manage your time well
* Possess a high level of common sense; have quick intelligence, sense of
humor, strong work ethic, and a roll-up-my-sleeves attitude
* Be extremely mature and able to express your needs professionally
* Have desire to work in a small organization with minimum supervision
* Excellent writing and editing skills for documents including
presentations and proposals, and facility with PowerPoint
* Keen eye for detail
* Preferred experience with Survey Monkey, setting up Zoom, Skype, etc.;
also comfortable and proactive about learning new technologies
* Able to work well with others and be extremely flexible; this position
requires continual interaction with individuals from a variety of
backgrounds
* Is diplomatic and discrete; maintaining confidentiality is vital
* Willingness to learn through open, constructive feedback
* Must pass company-mandated background check

Compensation Package

The Client Services Assistant position is a full-time staff position.
Compensation and benefits include a generous base salary, enrollment in a 401k
(after one year), health and dental insurance, generous paid time off schedule,
bonuses, as well as other outstanding benefits and perks. There is potential
for upward mobility in our rapidly growing firm.

OPG is committed to creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability, age, or
veteran status.

Review of resumes is ongoing and the position will be open until filled.
Qualified candidates will be contacted for an interview. No unsolicited phone
calls, please. We appreciate your interest in working for OPG.

Interested candidates, please submit your resume and cover letter to Cathy
Sauli at

Reference: 25543903

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