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Systems Engineer-DevOps

Posted on Feb 15, 2020 by CDW

Vernon Hills, IL
Immediate Start
Annual Salary
Job ID:
Updated: Feb 12, 2020
Location: Vernon Hills, IL, United States

This role is responsible for professional, technical systems administration and deployments to support CDW applications. This role participates in technical initiative and projects.

The Systems Engineer - DevOps is the primary interface between the development staff and IT Operations. This role is responsible for professional, technical, and systems administration of the application systems across the enterprise. The application development stakeholder varies based on technology and focus of the Systems Engineer. This role analyzes and resolves issues by interactively working with members of the IT Development staff. The Systems Engineer - DevOps is responsible for supporting systems and applications technical issues while keeping the user community informed. This role is expected to be highly responsive across supporting releases, systems alerts, and outages.

Key Areas of Responsibility
- Install, configure, maintain, support, and fix servers, operating systems, and related software

- Maintains user documentation.

- Execute and optimize processes to ensure the highest level of efficiency

- Identify environment issues and make recommendations for improvement

- Ensure the highest levels of systems and infrastructure availability while supporting, installing, and maintaining all infrastructure and related software

- Performs other related duties and participates in special projects as assigned.

- Work additional evening and weekend hours as necessary. 10% travel required

Other Responsibilities

- Respond quickly to identify and resolve issues involving business applications

- Respond to voice-mail, e-mails, and electronic tickets directed to the support team on a timely basis and follow-up on issues until confirmed resolution

- Provide outstanding customer service to all stakeholders and maintain open and collaborative communication

- Help draw appropriate resources together to address technical issues

- Escalate issues where needed with appropriate IT/Business groups

- Daily monitoring of system or related server alerts and general electronic document processing

- Utilize change management procedure when software modifications are required to resolve problems

- Remediate issues and identify the root causes from servers reporting
- Operating System error events and monitor servers for performance bottlenecks

- Lead the technical architecture documentation for CDW's server infrastructure and ensure they are up-to-date

- Identify, recommend and implement hardware upgrades and coordinates installation activities

- Manage Windows Application server roles within a virtual and physical architecture

- Assist Manager of Engineering in identifying skill gaps and training opportunities for coworkers

Education and/or Experience Qualifications
- High school diploma or equivalent

- 5 years of Information Technology Engineering experience installing/upgrading/managing Windows systems

Required Qualifications

- Solid understanding and working knowledge of the appropriate server operating systems and physical hardware

- Consistently able to balance multiple priorities and adapt to the changing needs of the business while meeting deadlines

- Excellent verbal and written communication, as well as, organization and documentation skills with the ability to effectively communicate technical information to a non-technical audience

- Proactively collaborate cross-departmentally on projects as well as in team meetings

- Functional knowledge of scripting (PowerShell preferred)

- Ability to work late hours based on business need

- Ability to be on-call if issues should arise

- Strong attention to detail with demonstrated resourcefulness and critical thinking skills

- History of building and maintaining productive cross-departmental working relationships

- Experience with deploying code, continuous integration, continuous delivery across multiple non-production and production environments

- Advanced knowledge of product lifecycle and understanding of the role of methodology/frameworks

- Experience with Windows server configuration including operating systems and components such as IIS

- Experience in supporting and troubleshooting several applications and distributed systems

- Experience using Batch/Command files (.BAT and .CMD)

- Proficient in the stages of the software development life cycle, including requirements gathering, design, development, testing, and implementation

- Expert working knowledge of the appropriate operating systems and physical hardware

Preferred Qualifications

- Bachelor degree in Information Systems, Computer Science, a related field or the equivalent working experience

- Expertise of networking and connectivity as it relates to hardware and software

- Expert knowledge of Microsoft operating systems

- Expert knowledge in maintaining/configuring scheduled jobs and services

- Expert using, writing, and managing VHScript scripts, PowerShell scripts, Python scripts and SQL queries

- Experience in .NET & C# programing experience - minimum 7 years combined DevOps and / or application development experience

- Microsoft certifications (MCSA, MCSE, MCTS, or MCITP)

- Experience with source control systems such as TFS (strongly preferred) and Git

- Experience configuring builds using tools such as Microsoft VSO / VSTS builds and MSBuild

- Experience managing cloud infrastructure

- Experience deploying software, firmware, and updates to server environments

- Experience with server security concepts and hardening practices

- Experience with DR planning, concepts, and strategies

- Some experience with Redhat Linux

- Knowledge of Chef (strongly preferred) or other Infrastructure as Code platforms such as Puppet or Ansible

Job Category: Delivery EngineeringJob Type: Full-TimeTravel Percentage: 0%Share:

Reference: 25527034

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