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IT Manager I, Health Information Exchange - Limited Service

Posted on Feb 15, 2020 by State of Vermont

Waterbury, VT
Immediate Start
Annual Salary
The Agency of Digital Services is currently seeking an IT Manager to support
the State is developing and executing a health information exchange (HIE)
technical strategy aimed at achievement of statewide goals. In this role, the
IT Manager will ensure contract deliverables and vendor relationships provide
the greatest benefit possible to the State. This position will support the
State's Agency of Human Services (AHS), Department of Vermont Health Access
(DVHA). The IT Manager, is responsible for monitoring the quality of
deliverables, supporting the definition of long-range plans and short-term
objections and championing investments focused on achievement of the State's
HIE goals. This person will inform management and operations staff of both
State of Vermont and vendor performance, activities, and quality of work and
may support ownership, management, and maintenance of IT Operations' technical
systems and solutions.

Specific duties of the IT Manager include, but are not limited to:
* Advising SOV business and operations in contract language and
negotiations for assigned systems and their modifications.
* Assisting with SLA tracking, vendor adherence to requirements and
contract language
* Acting as a Technical Lead on assigned projects that relate to assigned
system. This includes reviewing and approving technical design solutions
and the deliverables documenting the system solution.
* Supporting the HIE Steering Committee (a group representing different
facets of the health delivery system) in designing and investing in a
technical strategy that will further statewide HIE goals
* Continual System Management: Overseeing M&O updates to assigned systems
such as security certificates with external partners and other monthly/
annual configurations. Assisting with triage and escalation of priority
issues. Note that some systems have multiple Vendors assigned to the same
system which requires this position to assist as an intermediary as
* Managing and providing backup support for the IT Manager for DVHA IT
Operations (this position handles DVHA-wide IT operational needs and
sustainment of existing applications and platforms)

Ideal candidates will have extensive knowledge of the software development
lifecycle, release management techniques and best practices, extensive
knowledge of risk management, and significant experience in vendor relations.

* Experience with health information exchange (ideally beyond electronic
health record systems) For example:
o Experience with software interoperability and/or modularity
o Experience with Master Person/Patient Index (MPI)
o Experience with healthcare information privacy and security or
Certified Information Systems Security Professional (CISSP)
* Outstanding communication skills - both written and oral
* A passion for driving improvements in the health care system
* Excellent change management skills and ability to persevere in
* A strong customer-focus
* 5+ years managing projects in a technical environment
Who May Apply
This position, IT Manager I, Health Information Exchange (Job Requisition
#5406), is open to all State employees and external applicants. It is a Limited
Service position, which is non-tenured and authorized for a specific period of
time. Limited Service positions are established for specially funded projects
or programs.

If you would like more information about this position, please contact

Resumes will not be accepted via e-mail. You must apply online to be
Please note that multiple positions in the same work location may be filled
from this job posting

AHS BACKGROUND CHECKS: This position will primarily support a department within
the Agency of Human Services. Candidates must pass any level of background
investigation applicable to the position. In accordance with AHS Policy 4.02,
Hiring Standards, Vermont and/or national criminal record checks, as well as
DMV and adult and child abuse registry checks, as appropriate to the position
under recruitment, will be conducted on candidates, with the exception of those
who are current classified state employees seeking transfer, promotion or
demotion into an AHS classified position or are persons exercising re-
employment (RIF) rights.
Environmental Factors
Work is performed in a standard office setting. Some travel may be required for
which private means of transportation should be available. Work outside of
regular work schedule may be anticipated.


Six (6) years or more experience in computer science, business administration,
public administration, mathematics, technical operations management or
providing support to staff within an Information Technology environment.


Four (4) years or more in an Information Technology Manager role with a
combination of experience in computer operations, information technology
management/administration or supervisory responsibilities.


The State's total compensation package features an outstanding set of employee
benefits that are worth about 30% of your total compensation, including

Total Compensation As a State employee you are offered a great career
opportunity, but it's more than a paycheck.
* 80% State paid medical premium
* Dental Plan at no cost for employees and their families
* Flexible Spending healthcare and childcare reimbursement accounts
* Two ways to save for your retirement: A State defined benefit pension
plan and a deferred compensation 457(b) plan
* Work/Life balance: 11 paid holidays each year and a generous leave plan;
many jobs also allow for a flexible schedule
* Low cost group life insurance
* Tuition Reimbursement
* Incentive-based Wellness Program
* Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer The State of Vermont is an Equal Opportunity
Employer. Applications from women, individuals with disabilities, veterans, and
people from diverse cultural backgrounds are encouraged.

Reference: 25521635

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