IT Desktop Support Role (French Speaker)
Posted on Feb 14, 2020 by Ubique Systems UK Limited
Key Responsibilities and Accountabilities
Take responsibility for the smooth running of all NXP's employees facing desktops, laptops, tablets, smart devices, OS's, Printers, VC rooms & applications
Provide support for any IT related issue as direct by management.
Provide weekly reports to management for all issues at assigned sites
Take ownership of incidents& service request and professionally manage them through to resolution
Ensure all incidents, issues and changes are recorded by users through the service desk
Manage incidents, Service Request and changes through Service Now (service desk tool)
Provide hands-on support for other IT teams, ie Networks, Security, Server Admin and Telephony as required
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other tasks as assigned by management
Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends)