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3rd Line Support Engineer

Posted on Feb 12, 2020 by CV-Library

Greater Manchester, United Kingdom
IT
Immediate Start
£38k - £43k Annual
Full-Time
3rd Line Support Engineer £38,000 - £43,000 Chadderton Responsible for: Leading the local infrastructure team in maintaining the infrastructure, resolving technical incidents, service requests, changes and problems.  The Senior Infrastructure Engineer is responsible for ensuring formal change, configuration and incident processes are in place and adhered to. Key Accountabilities & Activities Resolving technical incidents, service requests, changes and problems. Assist with the design, implementation and documentation of infrastructure solutions Work closely with the technical architecture team, helping to translate requirements into practical technical solutions. Escalate and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process. Collaborate with all business units to bring about timely resolution of technical issues. Work closely with the IT security team, assisting with remediation work. To be the SME for networking and routing within the local infrastructure Lead and develop the local infrastructure support team to remove single points of failure. Develop a local infrastructure plan to remediate the legacy infrastructure and associated key risks Support the Group Head of IT infrastructure in management of infrastructure suppliers. Key Skills VPN WAN/LAN MPLS Citrix VMWare Azure AD/GPO Server 2008 and above SAN Benefits Highly competitive salary Laptop and Mobile Excellent progession opportunities Health and Pension plan And more

Reference: 211703270

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