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Senior Specialist Application Support Analyst

Posted on Feb 12, 2020 by BNY Mellon

Jersey City, NJ
IT
Immediate Start
Annual Salary
Full-Time
As a
global investments company, BNY Mellon
can act as a single point of contact for clients looking to create, trade,
hold, manage, service, distribute or restructure investments, and safeguards
nearly one-fifth of the world's financial assets. Every day, our Technology
employees make this happen while also seeking out new ways to do it more
efficiently and effectively.

As part
of BNY Mellon's global Technology
organization, you'll have the opportunity to engage with some of the best
and brightest technology, business, and financial minds to find new and better
ways to exceed our clients' expectations and build the future of financial
services. With more than 230 years of industry leading experience under our
belts, you might even say that we are the original fintech.

Our Team

Operations
and Shared Tech (OST) owns the ecosystem through which BNY Mellon's
products and services are delivered to our clients and our internal business
operations teams.' We provide
Custody/Cash/Settlement services, run BNYM's digital platform (NEXEN) along
with associated shared services, oversee the technology portfolio for
Alternative Investments and Sub-Accounting products, and drive operational
transformation through technology to make our clients and us more efficient.
OST's world-class engineers build solutions with an 'empathy first' principle.
We believe that our products and services are superior when we know our
clients, users, and partners ' and that the more embedded we are with them and
the more we interact with them, the more empathy we exercise.

The OST
Production Services Team is dedicated to ensuring that our technology
environments are best in class. Our Production Services team runs the systems
that keep BNY Mellon running.' Our
mission is to deliver a full IT service management lifecycle across all run-the-bank
applications and infrastructure support with the purpose of providing a
controlled, secure, and predictable production environment.

Our team members use their technical skills and business knowledge to
bring forth solutions that will take our company into the future.' If you are a collaborative continual learner
with a global mindset and a desire to contribute to our company's top
priorities, this is the place for you.

The Role

As a Support Analyst within our Shared Service (SST) Production Services team, you will be responsible for the
maintenance, support, and operations of core software applications. This
includes ensuring functionality of applications are aligned with the
organization's priorities and enabling team is responsible for application
support, incident, problem, change, and SCM. Our team will work closely with
the application development organization on the implementation of changes to
production and will be responsible for ongoing operations of the production
applications.

Key Responsibilities:

Individual
is responsible for the Production Support, Deployment & Migration, and
Maintenance for BNYM applications are aligned with the organizations.
Good
Knowledge on UNIX / Linux / Windows/ Mainframe platforms, which includes
verifying the availability infrastructure functionality.
Ability
to analyze applications & databases hosted on the servers
Responsible
for all Wellness Checks, and if any issues, serve as a primary driver to
resolution.'
Priority
assessment, incident Investigation & diagnosis, execute Knowledge Base
triage steps in standard operating procedure (SOP).
Ability
to troubleshoot issues delving into root cause efforts and ability to handle
disparate types of client inquiries.
Communication
skills backed up with strong technical knowledge.
Self-motivated
ability to do multi-tasking, where the individual has to handle multiple
application requests from various sources.
Tooling
experience with MoogSoft, CloudProber, AppDynamics, GIT, Jenkins,
ServiceNow.'
Ability
to maintain service uptime and MTTM / MTTR targets as service level agreements.
Provide
technical support for the applications, understanding their data flow and end
user interfaces.' Ability to perform deep
dives into issues and have an ability to diagnose and resolve application
and/or escalate to ensure optimal performance.

'

Sr. Specialist Appl Support Analyst->> Maintains and supports moderately complex applications and their operating environments. Provides technical and/or business guidance to the SCM team as well as other groups. Ensures projects are meeting plans and objectives. Analyzes system requirements. Reviews and evaluates project plans and objectives to ensure they meet system needs. Monitors changes to applications and their operating environment. Analyzes any issues of high complexity. Provides application support input with regard to SCM activities. Interacts directly with clients regarding project activities. Applies effective project management methodologies and control techniques. Recommends technical solutions on application problems. Reviews and develops updates of contingency documentation and processes. Contributes to the achievement of area objectives.

Qualifications

Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial, 8-10 years of diverse experience in multiple areas of information technology required, experience in the securities or financial services industry is a plus.

5+
years of experience in IT Support, Incident, Problem, and Change
Management
Broad
technology experience including UNIX, Windows, and mainframe application
development or support.
Experience
in Information Technology Infrastructure Library (ITIL) Service Management
foundations.
Experience
supporting mission critical platforms, operation and applications.'
Excellent
communication skills

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team ' one that is representative and inclusive of the diverse talent, clients and communities we work with and serve ' and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-New York-New York
Internal Jobcode: 45167
Job: Information Technology
Organization: Operations & Shared Technology-HR13644
Requisition Number:
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Reference: 25478839

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