IT Operations Manager
Posted on Feb 12, 2020 by eTeam Inc.
Role:- IT Operations Manager
Duration:- 6 months (Will extend)
- Cloud Support Management experience in AWS, Azure, SaaS, Cloud Architecture
- Strong understanding across AWS and Azure infrastructure components (server, storage, network, database, and applications)
- Managing 24*7 infra operations
- ITIL process knowledge and experience in raising tickets, vendor cases, change planning and implementation, review of changes
- Lead, Manage and provide Technical Leadership to a team of Cloud Engineers
- Define the Scope of Support and Escalation metrics
- Create and manage knowledge base and work instructions.
- Create Real Time reports and dashboards for the Organization view
- Work with teams across multiple sites and geo-locations as a Collaborator and Partner
- Drive root cause analysis and implement permanent fixes across the landscape
- Ensure operations are supported 24*7
- Ensure 100% SLA and KPI adherence
- Manage security-related aspects of the infrastructure
Set up alerts to get notified of new vacancies.
€50 - €60 Annual