Service Desk Analyst
Posted on Feb 12, 2020 by WDS Global Limited
Job Title: Service Desk Analyst
Job Type: Contract
Job Location: Ljubljana, Slovenia
Contract Rate: Euro 100 per day
Contract Length: 12 Months with Multiple extensions
Our Client, one of the world's foremost IT Consultancies, is looking to recruit a Contract Service Desk Analyst to join their client in Ljubjana, Slovenia.
Service Desk Agent (SDA) (on-site)
Post-secondary education of total duration at least two (2) in the field of Computer Science, Computer Engineering, Engineering, Mathematics or similar OR related secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of three (3) years.
-At least three (3) years' professional experience in the relevant field as specified above (and at least five (5) years' experience in case of secondary education); the professional experiences had to be gained after obtaining the required qualification.
-At least two (2) years' professional experience with end-user support in medium-large projects in environments with hardware of 170 virtual servers on VMWare ESXi, Linux, Windows 2008/2012 servers, Oracle DB & General knowledge of IT domain.
Minimum knowledge and skills
-In-depth knowledge of most common service desk tools used;
-In-depth knowledge of best practices and standards related to efficient end-user support;
-Excellent knowledge of English language (level C2 according to CEFRL)
-Execute the activities related to operations of the Central Service Desk.
-Coordinate, escalate and monitor the resolution of incidents or implementation of changes.
-Directly support users by providing specific information necessary to diagnose the problem and work around it.
-Perform the activities according to agreed standard operating procedures.
-Manage the service desk tools, including integration with other contractors.
This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY!