Technical Intervention Planner

Posted on Feb 12, 2020 by Skillbase Group Ltd

Not Specified, Belgium
IT
Immediate Start
Annual Salary
Contract/Project

Technical Intervention Planner

Your mission:

You will setup the planning of various technicians within multiple domains.
You will update the documentation
You will keep the stock up-to-date.

As Technical intervention planner, you:
Setup the planning of technicians for intervention within the Datacenter and at customer premises for patching, installation and environmental domains.
You will handle email, phone and web request to translate them into a web based planning for the technicians. You take into consideration the availability of the technicians and the time needed for each intervention.
You will make sure that SLA's can be respected.
You will stay in touch with the technicians to understand and report on the status of the interventions.
You will update the documentation.
You prepare the material for the intervention and keep the stock up-to-date.

Your specific expertise:
Good knowledge of French, Dutch and English

Basic knowledge of technical domains such as:
o Transmission equipment
o Fiber and copper patching
o HVAC and Energy equipment (High Tension, Low Tension, 48V DC)
o Fire detection and extinguisher systems

Your profile:
You have experience in a similar role within an industrial environment.
You have very good skills of overall basic PC software (Microsoft).
Knowledge of Alteva - Mission is an asset.
You have strong planning & organization skills.
You are structured and communicative as well as customer-oriented.
You have a good aptitude to interact, cooperate and influence.
You have a good aptitude to search for the best solution.
You have priority management skills and are able to handle the complexity of a cross-domain project.

Reference: 842946089

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