Head Service Delivery Business IT (Permanent)
Posted on Feb 11, 2020 by IT Di-Visions AG
- Guarantee state-of-the-art delivery (7x24) of application operations services for trading and retail businesses across different locations
- Develop, optimize and implement service delivery concept (scope of work, SLA, dependencies and interactions with other departments)
- Enhance competence level of your teams while leading successfully the transformation process towards an agile setup
- Ensure constant high customer satisfaction and promote sustainable relationships with key stakeholders
- Lead successfully allocated projects while ensuring service targets and key mile stones
- Higher education, ideally in computer science/engineering, advanced degree preferred
- Previous experience in a leading role within applications operation services in a trading (ideally power trading) area, strong leadership skills with charismatic, hands-on personality, leading by example
- Multi-cultural people management experience in a production environment (7x24)
- Very good understanding of DevOps landscape including Cloud Computing
- Professional experience in an Agile environment
- ITIL v3 or higher certified
- Proficient in English (written and spoken), excellent German and/or French (highly advantageous)
- Willingness to travel regularly (weekly)
IT Di-Visions is a friendly and dynamic IT placement agency which has a real track record with companies within the financial, telecom, insurance and other interesting industries in Switzerland.
We place IT experts in contracting positions as well as in permanent employment contracts.
For further technical information, please contact Ms. Valérie de Montmollin.
Please send your complete electronic application.