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Senior Business Operations Analyst

Posted on Feb 8, 2020 by Digital Realty

Ashburn, VA
IT
Immediate Start
Annual Salary
Full-Time
Senior Business Operations Analyst
Tracking Code
2389
Job Description
Opportunity Snapshot - Ashburn, VA preferred but open to Dallas,
TX
Digital Realty is looking for a Salesforce business analyst
representing Sales and Marketing to partner with IT on
enhancements and maintenance. This role requires
strong analytical skills with outstanding communication, and you
have particular expertise in Salesforce. The role of Senior
Business Analyst offers compelling opportunities. You will:
* Play a critical role, work with multiple teams and
stakeholders, including users within the business and our IT
teams, and make a direct impact on business process and
sales operations.
* Enjoy visibility across the organization as you serve as our
Salesforce subject-matter expert and drive unique projects.
* Work with top professionals in their fields at a growing and
evolving global industry leader in data center service and
operations. There are constantly new challenges and new
opportunities to learn and develop professionally.
The Role
As a Senior Business Analyst, you will lead various cross-team
projects to drive the improvement of for the
business and end users. Working in close collaboration with IT,
Sales Enablement, Commercial Management, and Marketing
Operations functions, you will gather business requirements,
communicate with developers, test in Sandbox, and manage the
roll-out to production. Naturally, you won't do the hands-on
development work yourself, but you will view business
requirements from an administrator's point-of-view to
effectively draft and explain business requirements so that the
developers can understand the need and develop the appropriate
solution. You'll work with an IT team that is both offshore and
U.S. based. In addition, you will
* Work with IT and stakeholders to develop the sales
technology and product roadmap create the vision of end
state, tools needed, priorities, timeline, business case
* Be Agile Product Owner for Sales and Marketing organization,
gather business requirements and user story, evaluate
impacts and get buy-in from stakeholders, manage and
prioritize product and sprint backlog, map out project
dependencies, oversee development stages, participate in UAT
testing, ensure enhancements are delivered per sprint
schedule.
* Perform change management, document changes, and communicate
to sales and marketing users.
* Develop training materials and provide training to
end users.
* Leverage Adoption dashboard and optimizer report to clean up
fields, validation rule, workflows to improve user
experience and drive the adoption
* Improve user interface and data capture flow through
workflow rules, validations, sharing settings, and triggers
(user experience and performance )
* Survey and gather feedback from focus groups
* Evaluate new features from releases, identify system or
process issues, and propose ideas to enhance the CRM system
* Understand of IT architect and business process, proactively
identify opportunities to enhance sales and marketing
productivity by evaluating current state and recommending
process improvements
* Admin Configuration of SFDC
The Requirements
To meet the basic qualification for this role, you will have
legal authorization to work permanently in the United States for
any employer without requiring a visa transfer or visa
sponsorship. In addition, to be a good fit for the Senior
Business Analyst opportunity, you will have:
* Bachelor's degree in Computer Science, Business, Information
Systems or related field preferred
* 5+ years of Business Analyst and Salesforce experience
(Salesforce Certifications highly preferred)
* 2-3 years of experience in the telecom, data center, or
technology sectors or similar experiences in other
industries
* In depth knowledge of the standard capabilities of SFDC
including Sales Cloud, Service Cloud, Salesforce Lightning,
and Salesforce Mobile
* Familiar with Agile methodology and JIRA
* Knowledge of Oracle CPQ
* Intermediate PowerPoint and advanced Excel skills
* Exceptional verbal and written communication skills,
including the ability to document requirements, generate
reports, conduct analyses, and communicate technical
information to the IT and other teams
* Self-motivation, a proactive and flexible approach, and the
ability to work independently and efficiently to meet
deadlines, as well as function as a strong team member.
* Strong attention to detail, solid organizational and time
management skills, and the ability to multitask.
Keys to Success
To excel in this role you will possess a combination of sound
analytical abilities and strong communication skills. This is a
dynamic role involving collaboration with a variety of different
departments, leaders and key contacts, so your ability to build
professional relationships and rapport with many colleagues will
be just as important as your technical skills.
Analysts who succeed at Digital Realty not only have a strong
orientation to the numbers, but also have a clear grasp of how
their analyses will be used and what insights will be most
useful to decision makers. You should be driven to get your
hands dirty, dig deeper, explore further and find all the
variables that affect our business and sales processes.
Actionable decisions should be able to be made based on your
data.
Additionally, to be an outstanding Senior Business Analyst, you
will:
* Own your projects; seek help when needed but don't rely on
excessive management
* Take charge and guide your projects and influence
stakeholders
* Take a proactive approach and think/plan ahead
* Be as efficient and effective as possible
* Adapt quickly to a changing environment
* Demonstrate a drive to learn; adopt new skills and
technologies to improve productivity and processes
* Be a self-starter, meticulous and detail oriented; get
things done!
Digital Realty: Where the cloud lives and business thrives
We built the global standard for technical real estate,
developing a unique capability to acquire, manage, and scale
data center campuses. Now, Digital Realty is building a unique
ecosystem of open solutions that power customer growth through
exceptional service on a foundation of unrivaled data center
expertise. The new Digital Realty combines unparalleled data
center services, carrier-dense interconnection, real estate
acumen, and financial strength to create unique power of choice
and value when and where our customers need it.
Our Mission
To provide our customers with the trusted foundation for the
digital world
Our Vision
To build a network of connected campuses and internet gateways
that become the heart of the internet and cloud, powering growth
and prosperity for customers, employees and shareholders.
Our Values
Guide our decisions and actions every day above all else, we
value customers, excellence, talent, teamwork and success.
About Digital Realty
Digital Realty Trust, Inc. supports the data center and
colocation strategies of more than 2,000 firms across its
secure, network-rich portfolio of data centers located
throughout North America, Europe, Asia and Australia. Digital
Realty's clients include companies of all sizes, ranging from
financial services, cloud and information technology services,
to manufacturing, energy, gaming, life sciences and consumer
products
Disclaimer:
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
job. They are not intended to be an exhaustive list of all
responsibilities, duties, and skills required of personnel so
classified.
Digital Realty Trust is committed to employing a diverse
workforce. We value and actively seek to recruit, develop and
retain people with backgrounds, experiences and perspectives
that reflect the full diversity of our society.
Digital Realty is a publicly traded company (NYSE: DLR) with
investment grade ratings from all three major ratings agencies.
Digital Realty offers a highly competitive compensation package,
excellent benefits, and an environment that recognizes and
rewards your contributions.
Digital Realty is an equal opportunity employer,
EOE/AA/M/F/Vets/Disabled
Please do not forward unsolicited resumes to any employee of
Digital Realty and its subsidiaries. Digital Realty is not
responsible for any fees related to unsolicited referrals.
Job Location
Ashburn or Dallas, Virginia, United States
Position Type
Full-Time/Regular

Reference: 25444272

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