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3rd Line Support Engineer

Posted on Feb 7, 2020 by CV-Library

Greater London, United Kingdom
IT
Immediate Start
£36k - £42k Annual
Full-Time
This is a fantastic opportunity to work for a very successful organisation within the education sector that can offer an exciting working environment and fantastic career progression due to their size and projects currently available. They have one of the best benefits packages in the market which includes; continuous professional development using industry recognised qualifications such as Microsoft Certified Professional, ITIL, COMPTIA etc., 25 rising to 30 days holiday (plus bank holidays), a local government pension scheme and the opportunity to work with continually new and emerging technologies. Do not miss this fantastic opportunity! One of the largest Multi-Academy Trusts in England. Established in 2004 with a vision to create "Exceptional Education at the Heart of the Community" and have since grown into a family of 49 Academies across the UK! Currently serving over 25,000 young people! My client is looking for an IT Support Engineer, 3rd Line who can work with national IT teams and deal with escalated technical issues, as well as deliver national IT projects across multiple sites. 3rd Line Support / Projects Engineer: The 3rd Line Support / Projects Engineer is responsible for managing and developing the group's National IT services through the delivery of internal projects, technical management of server/client/cloud systems and Problem Management. As part of the Change and Problem Management Team you will be tasked with identifying the root cause of all problems that are escalated from the Third Line Systems Team and design, test and implement fixes for them. You will also be responsible gathering requirements, researching, testing, documenting, implementing, monitoring and getting sign off for all major changes to National Services infrastructure. The key attributes of the role are: To act in a senior technical capacity providing strategic and operational technical advice, managing projects and acting as the technical authority for all National ICT Systems within the National IT Services department. Act as escalation point for all problems with National ICT Systems, identify the root cause of problems and implementing fixes, working through the Problem Management Process Act as the technical authority for all major systems changes, recommending best practices, researching, testing, documenting, implementing, monitoring and evaluating all major systems changes to ensure a smooth service transitionOk, so over to you! The successful IT Support Engineer, 3rd Line will Have Expertise in (as many of): Email * Internet * Internet Filtering * Cisco Telephone Systems * Wide Area Network * Local Area Network * Centralised Backup and Recovery * Technical Project Management * Patch Management * Antivirus * Server and File Storage * Release Management * Wireless Networks * Cloud services * Group wide internet/intranet technologies. Further skills knowledge required - MS Azure (Azure Tenant, Intune) SCCM, IP Telephony, Cisco Switches and Wireless AP's, VLANS, MS SQL, Web filtering technologies, (SmoothWall), DPM, WDS, Forefront, OsX, Exchange, Windows 7, Server 2008/2012/2016, Barracuda Load Balancers, NetApp SANs · Knowledge of Microsoft Cloud Technologies i.e. Office365 email, SharePoint. Due to the nature of this position that you will be required to undertake a full DBS/CRB check. In return the client can offer a fantastic career progression and a fast-paced, dynamic and incredibly exciting working environment with a great range of projects ready for you to sink your teeth into, plus benefits including a final salary pension, 25 days holiday rising to 30 and outstanding training investment. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruitIT Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. YourRecruit Limited is acting as an Employment Agency in relation to this vacancy

Reference: 211677368

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