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Russian Customer Support Representative

Posted on Feb 7, 2020 by Pole To WinLimited

Glasgow, Lanarkshire, United Kingdom
Customer Service
Immediate Start
Annual Salary

Russian Customer Support Representative

Full time or part time

Glasgow, full training provided

Who we are

Since 1994, Pole To Win has been providing outsourced Quality Assurance, Customer Experience and Localisation Services to the Interactive Media, Internet of Things (IoT), Technology and E-learning markets. Our service lines include Quality Assurance, Quality Engineering, Localisation, Translation, Customer Experience, Talent Acquisition, Audio Production.

So, What's the Job?

You will be given a chance to help troubleshoot and solve issues via telephone, live chat or email to help players who might be having with their in-game experience or profile. Here are some other things you may run into:

  • Helping with software and hardware issues, using our in-house tools to help them solve the issue together.
  • Assisting customers with application installations and updates; configurations; general network troubleshooting.
  • Identifying, correcting or advising on issues in customer computer systems or consoles.
  • Identifying any patterns in the problems and escalating for bug examinations
  • Multitasking between multiple chat windows but being able to craft responses using correct grammar, spelling and punctuation.
  • Working in a multicultural teamwork structure to make sure we are solving the issues quickly and correctly

Who is our ideal candidate?

  • Someone who can be a problem solver but being able to keep the customer calm and informed throughout the troubleshooting process.
  • Being able to empathise, be patient and resilient at all times.
  • Exceptional written and verbal communication skills required.
  • A strong customer service work history. High volume call centre experience a plus.
  • Strong work ethic with a demonstrable ability to assimilate to new tasks quickly.

What's on offer

  • You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest games titles in the world.
  • Competitive remuneration, holidays, regular team competitions with great prizes' and inclusion into an extensive social calendar. Long term and progression opportunities are available for the right employees who can demonstrate the necessary skills and attitude.
  • Our Studio has some of the best views of Glasgow and is located next to the City Centre/West End, with excellent transport links. On-site amenities include a café, nursery, ATM, car valeting/charging, dry cleaning, free cycle checks & nearby parking with access to a variety of local bars & restaurants

Reference: 840067231

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