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3rd Line Support Engineer

Posted on Feb 6, 2020 by CV-Library

Hebburn, Tyne & Wear, United Kingdom
IT
Immediate Start
£32k - £40k Annual
Full-Time
Netwirking Ltd are working with a client based in South Tyneside who are looking to hire a 3rd Line Support Engineer. They pride themselves in being the friendly face of IT, building long term relationships with clients built on trust, mutual respect and integrity. The office is a fun, friendly place to work where you will work with colleagues who will go the extra mile to support and help you. They have regular team activities and social events throughout the year to show their appreciation to the employees. Key Responsibilities Include: * Provide professional IT support and troubleshooting to clients via telephone, remote support and onsite visits * Diagnose and fix critical IT issues within company SLA’s * Project work * Manage escalated tickets from the service desk * Liaise directly and competently with clients regarding technical issues ensuring clients are satisfied with the resolution * Technically assist and mentor the 1st and 2nd Line technical teams * Continue learning and develop skills through training opportunities Required Experience: * At least 5 years experience in IT * Managed Service Provider experience is highly desirable * Background supporting junior members of staff * Good understanding of technologies such as DHCP, DNS, GPO, ADDS, Exchange, networking (routing and switching), virtualisation (Hyper-V and VMware), storage, backup and cloud technologies (Azure, Office365) * Dealing with 3rd party vendors (eg SAGE, solidworks, quickbooks etc) * Previous field experience is essential

Reference: 211672002

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