EUC Support Technician
Posted on Feb 6, 2020 by Gazelle Global Consulting
For one of the largest companies, I am looking for 'Desktop Support Technician' for a 6-12 month contract position in Amsterdam, Netherlands. Dutch is not mandatory.
The ideal candidate will need to have the following experience:
- Deployment of core load images to Surface devices.
- Touch service support for End Users - Microsoft Surface & accessories, Printers, Video Conf devices, Server Gears.
- Assist offshore teams to coordinate and fix infra issues.
- Basic understanding of ITSM tool(Service Now) to handle Incident, Service Request and Problems.
- Experience in handling VIP users.
- Experience in handling P1 issues.
- Level 3 support for Windows 10 OS including common applications like Outlook, Adobe etc.
- Basic understanding of O365 and azure for end user support
- Basic understanding of Active Directory to handle password resets, set user attributes etc.
- Handle mobile devices configuration, MDM and issues
- Work with Application Support teams and business users to assist with the issues and upgrades.
Apply Now to Avoid Disappointment.